Dr. Swapnil Sunny (P.T)
Extensive knowledge and expertise for optimum healthcare services.
Proven ability to work in harmony with medical staff, administration, patients to ensure service consistent with organizational standards and procedures.
Hands on experience in maintaining effective liaison among governing boards, medical staffs and department heads, planning budgets and set rates of health services along with department heads.
Instrumental in developing procedures for quality assurance, patient services, medical treatment, department activities and public relations outreach.
Empathetic professional with tremendous sensitivity, tact and patience to listen to patient’s problems with deep sense of community service.
Expertise in collecting statistics, writing reports, liaising with professionals such as doctors and nurses and educating and advising patients about exercise and movement.
Conceptually strong with an innovative and analytical approach to the work with an eye for detail. Enriched with the ability to learn new concepts & technology.
Articulate communicator blended with technical expertise and interpersonal skills while interacting with the cross-functional teams. Self-motivated and goal-oriented with a high degree of flexibility.
SKILLS AND TRAINING ASSOCIATES:
Since April 2021 – Till date: Indian spinal injuries centre, New Delhi as Hospital Administrator.
Since October 2019 – June 2020 The Neuroaid & research foundation New Delhi as senior physiotherapist
Since July 2017 – September 2019 – HCL AVITAS Pvt ltd. Suncity business tower, sector- 54, Gurgaon. As senior consultant physiotherapist
Since march 2017 – April 2018 : Medharbour family clinic, sector-45, Gurgaon. As Senior Physiotherapist.
Since Oct 2015 – march 2017: Max7 Hospital, Purnea, Bihar as Hospital Administrator & chief physiotherapist
Sep 2008 – Sep 2015: Indian Spinal Injuries Centre, New Delhi as Rehabilitation Expert.
Duties and responsibilities:
To work as internal auditor for NABH standards.
To ensure the disaster management practice.
To ensure the management of emergency services including Ambulance services
To ensure the management of admission and discharges.
To manage patient complaints and grievances.
To audit the medical records.
To ensure the presentation of domestic inquiries.
To manage infection control.
To be involved in planning, organising, and managing all medical services.
To work in close collaboration with consultants, Nursing and other clinical services to
ensure delivery of health care services.
To design and implement effective Medical, Nursing and paramedical staff model in
conjunction with CMA & ACMA.
To ensure effective implementation of policies and procedures that are laid down by
To participate in the quality improvement programs.
To work in close collaboration with medical/ para medical/ Nursing to ensure
implementation of approved quality programs & statutory compliance.
To ensure that all clinical policies and procedures within the hospital meets the
requirement of licensing or accrediting bodies.
To handle medico-legal issues.
To resolve billing payment issues refered by billing manager/CMA/ACMA.
To ensure the CGHS/ECHS/TPA’s issues and admissions.
To ensure the recovery of outstanding bills where intervention is seeked by billing
To resolve minor IT issues.
To ensure the management of diagnostic services.
To ensure smooth medical operations.
To handle dietary issues of patients.
To handle free bed patients along with their document verification.
To coordinate with all quality & accreditation related activities.
To get repair minor faults in medical equipments and system like PACS, Ventilators,
Patient Beds, Patient Bells, X-ray printers, Lab equipment’s concerning department.
Any other work assigned by MD, CMA, ACMA.
COVID Duty Responsibilities were as follows:
Monitoring covid related statutory compliance (visitor /attendant policy, isolation of new admission, screening of all individuals including staff patients and attendants, covid testing protocols for all surgical and new admissions, staggering suspected and non suspected patients with proper documentation of screening etc)
Regular updates of covid data on covid in all Govt. Portals.
Facilitation for teleconsultation patients.
Facilitating arrangement of video calling for patients attendant, regular messaging of daily status
Monitoring all COVID reports and transfer of suspected covid patients to isolation ward if turned positive with proper sanitation protocol and arrangements for attendant.contact tracing of the patients.
Facilitation of covid testing of staff.
Transfer of patients in case of non availability of bed and coordination with outsourced and govt. Ambulance
Complete coordination in proper dead body disposal as per guidelines in covid death cases including booking of cremation ground as per attendant preference and transports
A Project on “medical tourism global competition in healthcare and a study on satisfaction level among foreign patients”
Achieved 3rd position in academics for professional studies
Awarded 2nd prize in the poster competition as a part of infection control week organized at ISIC New Delhi from 14th to 18th Nov 2011
Received Employee of the Year award for 2012 and awarded Employee of the Month several times during the entire work tenure.
SHOPS AND SEMINARS | MEMBERS
Participated the 16th seminar on Hospital and Healthcare Management, Medico legal systems, & Clinical Research on 2nd & 3rd of May 2014. Held at Symbiosis International University, Pune.
Associate Member of Spinal Cord Society (Indian Chapter). Reg no.- 1937
Member Delhi Council for Physiotherapy and Occupational Therapy. Reg no.- PR- 2446
POST GRADUATE DIPLOMA IN HOSPITAL AND HEALTH CARE MANAGEMENT, Symbiosis Centre of health care Pune, 2014
POST GRADUATE DIPLOMA IN MEDICO LEGAL SYSTEMS, Symbiosis centre of health care Pune, 2014
BACHELOR OF PHYSIOTHERAPY, Harsaran Dass Medical& Dental College, Ghaziabad, UP, 2007
Date of Birth: 11th Sep 1983
Linguistic Abilities: English, Hindi and Bengali |
Address: 181, sector-6, pocket-1, SFS DDA Flats Dwarka
New Delhi – 110075