Description

SOLANE DUQUE

solane520@hotmail.com

Mobile Number: +971-55-321-5008

United Arab Emirates

 

PROFESSIONAL SUMMARY

A Senior Manager in 8 Higher Education Institutions (HEIs) in the Philippines, Oman and the United Arab Emirates with experience in setting up quality management systems; establishing new university; acquiring initial and renewal of institutional licensure; securing initial and renewal of program accreditations; and 15 years of university teaching experience.

PROFESSIONAL CREDENTIALS

•      MSc in Engineering Education

•      BSc in Computer Engineering

•      Certified Quality Manager/Organizational Excellence Training

•      ISO 9001:2008 Lead Auditor

•      ISO 9001:2015 Lead Auditor

•      Six Sigma Black Belt Professional

•      Six Sigma Green Belt Professional

•      Six Sigma Yellow Belt Professional

 

SKILLS

•      Machine Learning, Data Mining, SPSS, Weka and Matlab

•      Programming in Visual Basic, C++, Java, PLM/51

•      Web Design in Dreamweaver, JavaScript, PHP, CSS and HTML

•      Computer Hardware and Networking

•      Computer Applications (Office, Visio, NCH Suite, Eagle, Multism, Orcad)

•      Google Classroom/Moodle/Blackboard Administration

 

WORK EXPERIENCE

Executive Director                                                                                   Sep 2020 – Present

SGC Consultancy • United Arab Emirates

•      Identify and contact potential local and international partners to grow the new university and arrange meetings with investors;

•      Prepare presentations on project proposals detailing the project plan, financial feasibility, target market, and human and capital requirements; negotiate contracts and terms of payments with suppliers; specify the scope of work and schedule of delivery related to building and facilities, IT infrastructures, teaching and learning resources and its management, student information system, business enterprise resource planning, library information system, course management and assessment systems;

•      Processing of the approval for the Initial Institutional Licensure in the relevant regulatory bodies such as the Institutional Licensing and Accreditation Department (ILAD), the Commission for Academic Accreditation (CAA) and the Knowledge and Human Development Authority (KHDA), Dubai Municipality, and Dubai Health Authority;

•      Preparation and processing of the approval of all the programs’ Initial Program Accreditation, liaising with the concerned units in the MOHESR and the CAA;

•      Facilitate the Strategic Planning process, prepared the policies and procedures manual for approval of the Board of Directors and Board of Trustees such as the By-Laws of the Governing Body, Policies and Procedures Manual, Quality Assurance Manual, University Catalog, Faculty Handbook, Staff Handbook, Student Handbook, Health and Safety Manual, Risk Management Plan, 5-Year Budget and Timed Action Plan for the Facilities and Human Resource Requirement, in accordance with the Stipulations of the applicable Standards 2019;

•      Recruitment and selection of the members of academic and professional staff including the Deans, Academic Heads, Faculty and key officials;

•      Design the quality management system for monitoring institutional performance; setting the key performance indicators for each unit as per approved organizational chart; prepared the job description for each position within the organization.

 

Manager, Excellence and Compliance                                            Apr 2020 – Sep 2020

Jumeira University • United Arab Emirates

•      Reporting to the Chief Executive Officer, providing assistance in setting operational, guidelines, policies and procedures in order to achieve the University’s Mission and Vision;

•      Provide leadership and expertise in the design of quality management system to implement and assess all university activities, and setting and/or monitoring score cards and key performance indicators to measure achievement against established goals and objectives;

•      Oversee the compliance of the business operation with the accreditation and regulatory requirements; monitoring the quality of programs; conducting periodic internal audits, and communicating requirements and/or changes in the regulatory and accreditation requirements;

•      Head of Department, Business Excellence and Compliance responsible for the strategic, operational and financial planning, and risk management of the unit in line with the University’s strategic goals and objectives;

•      Worked closely with the Deans and Academic Heads in Review of performance metrics; data analysis of Course Learning Outcomes and Program Learning Outcomes achievement, faculty compliance with the course file management policy, and the student course evaluation;

•      Preparation and submission of documents and reports as required by the Commission for Academic Accreditation and the Ministry of Education including protocols for reporting back to campus during the Covid-19 pandemic; and the action plan for transitioning to the eLeaning platform;

•      Supervision and training of QA officers.

 

Deputy Director, Quality Assurance and Institutional Effectiveness       Dec 2018 – Apr 2020

City University College of Ajman • United Arab Emirates

•      Reporting to the Vice Chancellor; responsible for the integrated planning, organizing and directing campus-wide assessment in institutional research and institutional effectiveness;

•      Provide creative and innovative leadership for the creation of a culture in which assessment, continuous quality improvement,  and planning endeavors are integrated, understood, and practiced in ways consistent with the university’s Mission, Vision and Values;

•      Provide leadership and expertise in the design and implementation of assessment activities and the interpretation of data related to student learning outcomes and institutional outcomes assessment in collaboration with the Vice Chancellor, Department Chairs, Faculty Members and Faculty Coordinators;

•      Lead the development, implementation, monitoring and revision of policies and procedures relating to the institutional planning, research and effectiveness functional area;

•      Supervise institutional planning, research, effectiveness, assessment, evaluation strategies, trend analysis for environmental scanning and accreditation purposes;

•      Assist in coordinating the annual planning and institutional effectiveness processes with the annual budgeting process;

•      Review, maintain and evaluate the budget for the institutional planning, research and effectiveness functional areas;

•      Closely evaluate established academic standards not limited to curriculum, examination, learning outcomes, e-course files versus standards outlined by the CAA and MOHESR and provide necessary recommendation annually;

•      Meticulously reviewing the e-course files submitted by faculty members for each assigned course;

•      Formulate and construct all necessary academic and quality manuals (such as policies and procedures, catalog, health and safety, risk management, bylaws of the governing body, faculty handbook, staff handbook);

•      Ensure that meaningful, appropriate and accurate data and supporting documentation is available to meet the decision-making needs of the university;

•      Compile, analyze and disseminate quantitative data on facets of the university and related educational issues, including areas such as institutional characteristics, enrollments, student retention, student transfer, grades and other student performance indicators;

•      Coordinate university-wide systems of academic and service area program reviews, provide orientation, training and support to departments in designing programs and functional unit reviews and deliver monitoring reports as assigned;

•      Conduct special projects and studies to address decision-making needs of the university and for senior administrative staff and the University President;

•      Assist with faculty-based assessment efforts in curriculum development and student learning outcomes;

•      Produce appropriate reports to coordinate and communicate the achievement of the university’s performance measures and student learning outcomes to appropriate parties;

•      Supervise the creation of, and administering the and reporting of institutional surveys, evaluation and assessments;

•      Assist with the process for systematic review and evaluation of the institutional planning, research and effectiveness functional areas as per the model advanced by the University.

•      Supervision and training of quality officers.

 

Manager, Quality Assurance and Accreditation                           Jan 2018 – Dec 2018

International College of Engineering and Management • Sultanate of Oman

•      Reporting to the College Dean;

•      Provide leadership in policy development, change management and setting up the quality management system of the College;

•      Facilitated the 5-day strategic planning workshop of the college participated by 40 stakeholders including the Managing Director; prepared the report for submission, presentation and approval of the Board of Trustees;

•      Prepared all mandatory documents of the college (policies and procedures manual, staff handbook, student handbook, faculty handbook, health and safety manual, risk management plan);

•      Prepared the Institutional Standards Assessment Application (ISAA) for Stage 2, Standards Assessment of the OAAA; presented for approval of the Board of Trustees;

•      Designed and conducted 14 professional development programs for faculty and staff

•      Prepared and deployed the online stakeholder satisfaction survey; analyzed data for submission the BoT and Ministry (360 degrees performance review, academic advising, IT services evaluation, general support services evaluation, faculty course evaluation);

•      Prepared the required documents for submission the UK affiliate accreditation body, QAA;

•      Part of the core team that prepared the approved construction management program in affiliation with UCLan, UK;

•      Part of the core team that prepared the proposal for transitioning the college to university status.

 

Manager, Quality Assurance                                                            May 2017 – Dec 2017

Oman Medical College • Sultanate of Oman

•      Reporting to the Dean;

•      Worked closely with the Board of Directors in preparing the roadmap for the OAAA accreditation of the College with its medical and pharmacy programs;

•      Provide leadership in planning and assessment of institutional performance and creating a culture of continuous quality improvement;

•      Worked closely with the Dean and the Vice Dean in policy development and change management, operational planning and budget preparation;

•      In consultation with the Dean and the Heads of Departments, prepared the College’s manuals including Policies and Procedures, Health and Safety, Risk Management, Academic Policies, HR, Faculty, Staff, Quality Assurance, IT, Library, and Marketing; and the Institutional Standards Assessment Application (ISAA) for OAAA Stage 2 Standards Assessment;

•      Developed the internal quality assurance website; conducted professional development programs to faculty and staff; designed forms and templates; deployed and analyzed stakeholder satisfaction surveys;

•      Supervision and training of department staff.

 

College Quality Assurance and Faculty, Computer Science     Sep 2011 – May 2017

University of Nizwa • Sultanate of Oman

•      Worked closely with the Dean and the College Executive Board, provided leadership in strategic, operational, risk management, and establishing the quality management system of the College of Arts and Sciences with more than 150 faculty and staff from 25 nationalities, and 50 academic programs;

•      Represented the College in meetings with the Vice Chancellor for Academic Affairs in academic policy development and accreditation requirements;

•      Conducted professional development programs for faculty and staff;

•      Prepared the internal quality assurance website, forms and templates, annual reports, surveys and its analysis;

•      Supervision and training of department staff;

•      Taught courses in computer hardware, software and IT; academic advising and project supervision;

•      Established the university IEEE Student Branch and served as the Student Counselor from 2012-2016;

•      Coached computer science students in 2 programming competitions;

•      Editor-in-Chief of the College Newsletter;

•      Served as member of the working committee, chair and co-chair during the University Research Conference.

 

College Quality Assurance and Computer Engineering Instructor  May 2007 – Aug 2011

Ibra College of Technology • Sultanate of Oman

•      Worked closely with the Dean and the Assistant Deans in the preparation of documents for submission during the OAAA Stage 1: Quality Audit;

•      Conducted and analyzed stakeholder satisfaction surveys; designed forms and templates;

•      Prepared the College’s annual reports and other documents for submission to the Ministry of Manpower; minutes of meetings of academic council;

•      Awarded as Model Staff in December 2008 for the contribution in preparing the Quality Audit Portfolio submitted to the Oman Academic Accreditation Authority (OAAA);

•      Enhancement practical training of Omani students in networking, web design, computer applications and programming languages;

•      Academic advising and project supervision;

•      Awarded Staff of the Month 2008.

 

Researcher and Faculty, Computer Engineering                          Dec 1999 – Apr 2007

Rizal Technological University • Philippines

•      Worked under the supervision of the Director for Research and Development; led the IT-related research and development projects;

•      Provided consultancy services to government and private sectors in the region;

•      Analyzed data for university students, government and private sectors;

•      Facilitated research conference, trainings and workshops;

•      Prepared annual reports and minutes of meetings of the Academic Council.

•      Taught courses in mathematics, research, computer hardware, software, applications, and IT;

•      Designed instructional materials for the College of Engineering;

•      Conducted outreach programs to out-of-school youths.

 

Project Engineer and Production Head                                          Jun 1996 – Nov 1999

Innovatronix, Inc. • Philippines

•      Reporting to the President;

•      Provided leadership to the production department; set policies, procedures and practices for the production department with 40-50 employees, and 20-25 electronics products; implement quality management principles such as ISO, 5S and TQM;

•      Developed strategies and operational plan, prepared budget, assess and mitigate risks; work breakdown schedules, supervision, training, recruitment, selection and performance management of production staff;

•      Coordinate with the clients and marketing department for product requirements; worked closely with the Engineering team for the product and project specifications;

•      Coordinate with regulatory bodies and/or represent the President in round-table discussions with government and non-government organizations for product standards;

•      Monitored the purchasing, warehouse and delivery team for the smooth delivery orders of the customers;

•      Project management of automation and digital systems from initiation to closure;

•      Supervision, training, and performance management of department staff.

 

VOLUNTEER WORK AND CONSULTANCY SERVICES

1.            Associate Editor, Journal of Education and Learning, August 2020 – present

2.            Associate Editor, Journal of Computer Science and Information Technologies, August 2020 – present

3.            Associate Member, Institute of Electrical and Electronics Engineer, 2012-2016

4.            IEEE Student Branch Counselor, February 2012-2017

5.            Associate Member, Research and Educational Development Training Institute 2004-2007

6.            Student Coach, The Gulf Programming Contest, Khalifa University, Abu Dhabi, UAE, March 13-14, 2013

7.            Student Coach, IEEEXtreme International Programming Competition, November 23-24, 2013

8.            SPSS Basics: The Step-by-Step Approach Training-Workshop, Laguna Polytechnic College, Philippines, August 17-19, 2005

9.            Seminar-Workshop on Mushroom Technology, Laguna Polytechnic College, Philippines, February 16-18, 2005

10.          Volunteer Trainor, Basic Computer Literacy Course, Barangay Highway Hills, Philippines, April 11 – May 30 2005
AWARDS AND HONOURS

First Place Winner – Science and Technology Category                                       2004

Research Competition, Rizal Technological University, Philippines

Model Staff                                                                                                                       2008

Ministry of Manpower, Sultanate of Oman

 

PUBLICATIONS

1.       Duque, S., Omar, M.N, (2015), Using Data mining Algorithms for Developing a Model for Intrusion Detection System (IDS), Complex Adaptive Systems, San Jose, California, USA, Elsevier Procedia Computer Science Volume 61, pages 46-51.Available at www.sciencedirect.com

2.       Duque, S., (2015), Approaches to Quality Assurance and Accreditation in Higher Education: A Comparison between Sultanate of Oman and the Philippines, PRADEC PICP Vol.3 Issue 1_12.

3.       Duque, S., (2015), An Evaluation of Higher Education Institution (HEIs) Standards and Practices in the Sultanate of Oman, 5thInternational Arab Conference on Quality Assurance in Higher Education, Sharjah, UAE, Conference Proceedings.

4.       Duque, S., (2012), Design and Evaluation of Active Learning Materials for Engineering Education, IEEEXplore Digital Library, ISBN 978-1-4673-4867-6, pp 1-4.

5.       Duque, S., (2012), Active Learning: an Alternative Approach to Teaching and Learning, International Conference on Education and E-Learning Innovation, IEEEXplore ISBN 978-1-4673-2226-3, pp.518-521

6.       Duque, S., (May 2013), Active Learning for Computer Engineering Students: An Experimental Approach, Journal of E -Technology, Volume 4, Issue 2, Pages 59-65.

7.       Duque, S., (2011),  Active Learning for Computer Engineering Students: An Alternative Approach to Teaching and Learning, Omani Journal Of Applied Sciences (OJAS) Bi-Annual Refereed Scientific Journal ISSN 1990-5149, OJAS, Volume 3, Issue 1, pp 1-18.

 

TRAININGS

1.       Certified Quality Manager/Organizational Excellence, 31 May – 28 June 2019

2.       Six Sigma Black Belt, August 1-30, 2019

3.       Six Sigma Green Belt, June 2 – June 28, 2019

4.       Six Sigma Yellow Belt, May 1-June 1, 2019

5.       ISO 9001:2015 Lead Auditor, March 27-2 April 2016

6.       ISO 9001:2008 Lead Auditor, March 27-31, 2016

7.       Introduction to full-Custom Digital IC Design Flow, ASTI-VCTI Open Lab, University of the Philippines, March 30-April 1, 2005

8.       A Management Introduction to Industrial Automation. Philippine Trade Training Center, Philippines, September 30-October 2, 2004

9.       Test Construction and Development, Rizal Technological University, Philippines, November 12, 2003

10.    Basic Supervisory Development Course, September 20-21, 1997

11.    Supervisory Effectiveness for Improved Quality and Productivity, November 23-27 1998

12.    Poka-Yoke: Mistake-Proofing for Zero Defects, April 10-11, 1996

13.    Developing a Curriculum, Meralco Foundation, Philippines, August 22-23, 1996

 

WORKSHOPS CONDUCTED

1.       Developing SMART Goals, University of Technology and Applied Sciences – Ibra, Sultanate of Oman, February 25, 2021.

2.       Excellence Framework in the United Arab Emirates, St. Mary’s University, Philippines, October 3, 2020.

3.       Operational Planning, City University College of Ajman, UAE, October 5, 2019.

4.       Curriculum Mapping, City University College of Ajman, UAE, September 18, 2019.

5.       Learning Outcomes, City University College of Ajman, UAE, May 5, 2019.

6.       Writing Assessment and Rubrics, City University College of Ajman, UAE, February 19, 2019

7.       Strategic Planning 2019-2025, International College of Engineering and Management, Sundus Rotana Hotel, Seeb, Muscat, August 5-9, 2018.

8.       Graduate Attributes and Program Learning Outcome Mapping, Oman College of Management and Technology, Barka, Sultanate of Oman, April 12, 2018.

9.       Budget Preparation, International College of Engineering and Management, Muscat, Sultanate of Oman, April 5, 2018.

10.    Benchmarking, International College of Engineering and Management, Muscat, Sultanate of Oman, March 22, 2018.

11.    Action Planning, International College of Engineering and Management, Muscat, Sultanate of Oman, March 15, 2018.

12.    Performance Review, International College of Engineering and Management, Muscat, Sultanate of Oman, March 8, 2018.

13.    Designing Learning Outcomes, International College of Engineering and Management, Muscat, Sultanate of Oman, March 1, 2018.

14.    Operational Planning, International College of Engineering and Management, Muscat, Sultanate of Oman, February 22, 2018.

15.    Risk Management, International College of Engineering and Management, Muscat, Sultanate of Oman, February 16, 2018.

16.    Curriculum Mapping, International College of Engineering and Management, Muscat, Sultanate of Oman, February 8, 2018.

17.    Designing GFP Program Learning Outcomes, International College of Engineering and Management, Muscat, Sultanate of Oman, February 6, 2018.

18.    GFP Quality Audit, International College of Engineering and Management, Muscat, Sultanate of Oman, February 4, 2018.

19.    Developing Graduate Attributes, International College of Engineering and Management, Muscat, Sultanate of Oman, February 1, 2018.

20.    Benchmarking, Oman Medical College, Muscat, September 19, 2017.

21.    Simplifying Accreditation: 10 Steps to Quality Assurance in Higher Education, Oman Quality Network in Higher Education (OQNHE), Muscat, Oman, March 21-22, 2017.

22.    Towards Designing Better Learning Outcomes, University of Nizwa, Sultanate of Oman, November 7, 2015.

23.    Towards Designing Better Learning Outcomes, University of Nizwa, Sultanate of Oman, October 19, 2015.

24.    Strategic and Operational Planning, University of Nizwa, Sultanate of Oman, April 2, 2015.

25.    Towards Designing Better Learning Outcomes, University of Nizwa, Sultanate of Oman, March 22, 2015.

26.    Data Analysis using SPSS, University of Nizwa, Sultanate of Oman, February 9, 2015.

27.    Proper Documentation, University of Nizwa, Sultanate of Oman, October 28, 2014.

28.    Statistical Package for Social Sciences (SPSS) Basics, Ibra College of Technology, Sultanate of Oman, March 16, 2009.

29.    SPSS Basics: The step-by-step Approach, Training-Workshop, Laguna Polytechnic College, Philippines, August 17-19, 2005.

 

SEMINARS AND CONFERENCES ATTENDED

1.       Blue Notes MENA 2019 Conference, UAE, November 6, 2019.

2.       Risk Management Conference, Sultan Qaboos University, April 12, 2018.

3.       Oman Quality Network in Higher Education, 4th Conference, Oman, March21-22, 2017.

4.       Complex Adaptive Systems Conference 2015, Missouri University of Science and Technology, San Jose California, November 2-4, 2015.

5.       5th International Arab Conference on Quality Assurance in Higher Education, Sharjah University, UAE, March 3-5, 2015.

6.       15th International Arab Conference on Information Technology (ACIT 2014), Oman, December9-11, 2014.

7.       4th International Congress on Engineering Education 2012, Malaysia, July1-3, 2012.

8.       International Conference on Education and E-Learning Innovation 2012, Souse Tunisia, April12-13, 2010

9.       Bi-Annual Research Conference: Strengthening Academic-Community Linkages through Research, Rizal Technological University, Philippines, November 24-25, 2005.

10.    QA Seminar Series, Oman College of Management and Technology, Oman, February18-21, 2018.

11.    Academic Accreditation: The Road to Sustainable Quality Education, Sultan Qaboos University, Oman, November14-17, 2016

12.    First Joint Scientific Symposium of the Colleges of Applied Sciences in the Sultanate of Oman, 5-6 December 2012

13.    A Management’s Introduction to Industrial Automation, Philippine Trade Training Center, Philippines, 2 October 2004

14.    Introduction to Full Custom Digital IC Design Flow, 30 March – 1 April 2005

15.    Excellence in Education Tomorrow: Our Responsibility and Commitment Today, Century Park Hotel, Manila Philippines, 26-27 October 2006

16.    Computer Software in Numerical Analysis, Rizal Technological University, Philippines, 16 October 2004

17.    Enhancing Research Culture Through Cooperation, Yuchengco Center, De La Salle University, Philippines, 20-21 April 2005

18.    Challenges to Urbanization: Educator’s Response, Far Easter University Conference Center, Manila Philippines, 19 November 2004

19.    Statistics Workshop, De La Salle University, Manila Philippines, 11-12 May 2006

20.    Challenges of Urbanization: Forging Partnerships Among Stakeholders, Adamson University, Manila Philippines, 08 March 2006

21.    Luzon Interzonal Research Conference, De La Salle University, Manila Philippines, 3 March 2006

22.    Statistics for Research Competitiveness, De La Salle University Manila Philippines, 20 October 2004

23.    1st Forum on Biotechnology Research and Regulation, Bureau of Soil and Water Management, Diliman, Quezon City Philippines, 7 July 2005

24.    Towards Preparing Students in the Life in 21st Century and Beyond, Ramon Magsaysay Technological University. Zambales Philippines, 28-29 July 2005

 

REFERENCES

Mr. Glenn Magbanua
Investor, SGC Consultancy FZC LLC

Ajman, United Arab Emirates

Email: glenn@sgcconsultancy.info Mobile Number: +971-50-301-4937

 

Professor Hardeep Anant
Program Director, College of Business

City University College of Ajman, UAE

Email: hardeep@cuca.ae Mobile Number: +971-55-702-8812

 

Dr. Mahmood Khalid Jasim
Assistant Dean, Graduate Studies and Research, University of Nizwa, Oman

Email: mahmoodkhalid@unizwa.edu.om Mobile Number: +968-9578-6740

 

Dr. Abdullah Saif al Tobi
Dean, College of Arts and Sciences

University of Nizwa, Oman

Email: abdullah.altobi@asu.edu.om Mobile Number: +968-99316263