Contact No.: 00971-50 2274120~ E-Mail:
Contact Address: Al Nadha, Dubai, UAE
Seeking assignments in area manager / territory manager with an organization of high repute
 A result oriented professional with over 14 years of experience in business development, Administration Management, Store /
Sales Operation, Target Achievement and Team Management.
 A strong team builder, motivator and facilitator, fostering an atmosphere that encourages talented accounting colleagues to
balance high-level skills with maximum productivity.
 Excellent interpersonal skills, comprehensive problem-solving abilities and a highly analytical bent of mind thus being able to
comprehend and explain complex financial data easily.
 Core competency in detailed planning and scheduling to meet preset production targets and conceptualizing and implementing
process modifications to enhance operational efficiency and optimize resource utilization
 Proficient in customer service operations for rendering and achieving quality services as well as optimizing client satisfaction
levels and generating additional revenues for business
 Excellent written, communication, inter-personal, liaison and problem-solving skills with the ability to work in multi-cultural environment
 Highly intuitive with inventory control and Cost saving strategies.
 Proven track record for meeting and exceeding expectations while working within strict guidelines.
 Handling the customer enquiries / complained and ensuring the customer satisfaction in order to have repeated business for
 Planning and organizing all allocated stores for day-to-day operation.
 Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of
individual & group targets.
 Maintaining high discipline and norm adherence, coordinating with superiors for cross teams and innovative suggestions to
improve operational functioning
 Managing the operations with focus on implementing policies & procedures and accordingly ensuring that operations at the
sales points match the company’s standards
 Preparing and following up monthly and yearly report of overall sales of outlets for achieving the target assigned.
 Handling day-to-day administrative activities in coordination with internal/ external departments for smooth business operations
 Analyzing the business development, market growth in terms of opportunities and threat for increasing the market sale.
Since May’ 11 with Galadari Ice cream Company, Umm Ramool, Dubai
Area Manager.
To lead a group of frontline team members and effectively manage the operational standards in the assigned parlors achieving each
month assigned sale target. An area manager is a role model and a leader; he must solve problems, make informed decisions and
manage the workforce wisely in order to achieve maximum customer satisfaction along with company assigned growth and target.
Key Accountabilities
(A) Primary:
(i) Revenue:
 Responsible for tracking daily, weekly and monthly sales and category performance to ensure achievement of assigned targets.
 Coach and work closely with the Team Leaders and crewmembers to help achieve the assigned short and long term goals in the
(ii) Operations:
 Maintaining the entire outlets as per Dunkin brand standard.
 Ensure all outlets are IHR (Imminent Health Risks) free.
 Responsible for maintaining optimal stock levels in the stores and manage issues relating to stock rotation, FIFO etc. in the
assigned stores.
 Ensure the standards of customer service are met and maintained. Manage customer complaints if any, in a quick and fair
manner. Involve the Territory Manager / Operations Manager if it cannot be managed individually.
 Monitor the store operations by preparing RFSS, PRO Check List once in a month for all parlours under supervision and
complete action steps and action plans accordingly, in co-ordination with your Territory Manager.
(B) Secondary:
(iii) Man management:
 Mentor and assist the Team Leaders & front line crew members and help redress their concerns.
 Report on the performance of the Team Leaders & Crew members and document the same in the Store Record Cards, these
needs to be done every quarter.
Oct’05 to March11 with M.H. Al- Shaya Trading L.L.C., Al Barsha, Dubai
Store in charge (Atlantis Dolphin bay)
Responsible for assisting the Restaurant Management team in providing supervision leadership and control of team members within
each shift; conduct orientation and on the job training for new employees; maintain standards of customer service, products and
hygiene in the daily operations of the restaurant.
Key Strategic Accomplishments:
 Direct the activities of 10 subordinates involved in managing the shift operations of Restaurant to ensure efficient and profitable
operation. Reporting to the District Manager.
 Responsible for the supervision and coordination of the operations staff activities to ensure that all tasks are carried out smoother and
 Resolve problems arising from customers’ complaints, and unusual requests and inquiries during the operations.
 Develop a working environment that support organizational and brand values.
 Assign duties and shifts to workers and observe performance to ensure adherence to company policies and established operating
 Plan, coordinate and implemented shift operations management strategies aimed at enhancing the image of the company and overall
financial performance.
 Identify training needs of the employees, recommended and implement focused training to enhance productivity and career
development to achieve crucial corporate objectives.
 Coached and mentored operational team. Brainstormed and consulted to troubleshoot the operations and to improve efficiency
/customer service.
 Follows Starbucks procedures for receiving, preparing, holding, packing and serving products.
 Play an active role in customer service and food service duties to open restaurant, operate the restaurant and close the restaurant.
 Prepare and submit required reports as required using approved projection techniques; cash control techniques, and security/health
 Ensure that controls and procedures necessary to safety and security in the restaurant are carefully followed.
 Ensure all employees in the store follow established cleaning and maintenance procedures, advise the Shift In-charge on any repairs or
maintenance required within the restaurant.
Sept ’02 to Aug’05 with KGH Group of Hotels & Resorts, Nepal, Kathmandu, Nepal
Growth Path:
Aug’ 04 to Aug ’05 Asst. Travel Management (Samjhana Travels & Tours Pvt. Ltd.)
Oct ’03 to July’04 Office In Charge (Air Shangril-la Ltd.)
Sept ’02 to Sept ’02 Receptionist (KGH)
2010 BTS from Bachelor in Tourism Studies, UAE, IGNOU (2nd years)
2003 Proficiency Certificate In Business Administration from public Youth College, Tribhuvan University (TU)
 Coffee Master, in M.H. Al shaya, Dubai in 2007
 Store learning coach
Training Program
 Retail management training program
 Shift supervisory skill.
 Basic food hygiene.
 Receptionist / reservationist.
Date of Birth: 26th July, 1981
Languages Known: English, Hindi, Urdu and Nepali
Location Preference: Dubai/ UAE
Marital Status: Married
Visa Status: Residency Visa
Driving License UAE