Description

ROAIDA MATET G. DATUA
Address: Al Serkal Bldg, Deira, Dubai, UAE Mobile no: 056 367 1682
Email Address: roaidamatetdatua@yahoo.com
________________________________________________________________
Customer-focused professional with five years of experience providing expert care in a fast- paced environment. Customer Service Associate with 2+ years of handling customer transactions,referring credit card products and balancing cash drawers.
OBJECTIVE:
To acquire a challenging position in an environment where I can best utilize my skills and education.
EMPLOYMENT RECORD:
Customer Service Representative
Landmark Group Dubai, UAE
Landmark Leisure LLC
Employment Date: August 05, 2018- present
Job Description:
● Supervise young children in a safe and secure environment.
● Attend to children at all times in a friendly and caring manner.
● Deliver excellent customer service and resolve customer complaints should they arise.
● Ensuring all customers are made aware of and promote the daily activities, upcoming
events taking place in a play area.
● Conduct general routine maintenance and cleaning duties around the children’s play
area to ensure it meets the required standards of cleanliness, security and Health and
Safety.
● Promote products and services to customers and visitors.
● Treats children if injured and completes accident reports.
Customer Service Representative

SPI CRM former PLDT eVentus
January 2018- March 2018 ( Short term contract) Seasonal Account Job Description.
● To respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services.
Customer Service Assistant / Teller
Market Strategic Firm Inc.,
SM City Fairview
Employment Date: May 09, 2013- April 20, 2015
Job Description:
● Dealing efficiently with questions and queries from customers.
● Responsible for performing over-the-counter selling of gift cheques, show tickets,
insurance policies and other items authorized by the company through knowledgeable,
friendly and efficient customer service.
● Flexible to be assigned to various areas which includes bills payment counter and mall
information booth.
EDUCATIONAL ATTAINMENT:
Tertiary:Quezon City Polytechnic UniversityYear 2009- 2013
San Bartolome, Novaliches Quezon City
Bachelor of Science in Entrepreneurial Management Dean’s Lister
PERSONAL BACKGROUND:
Date of Birth:October 3, 1991
Place of Birth:Taguig City, Philippines Age:29 years old
Gender:Female
Citizenship: Filipino
AFFILIATION:
Scholarship and Youth Development Program (SYDP) Scholar (2009-2013)
SEMINARS AND CERTIFICATIONS:

PediatricPlus CPR, AED and First Aid for Children, Infants, and Adults
Medic First Aid October 13, 2019
Funblock Employee of the Month
Landmark Leisure LLC February 2019
SM Vision, Mission and Values
Market Strategic Firm Inc., SM City Fairview, Philippines February 14, 2014
On the-Job-Training
Government Service and Insurance System (GSIS) Tandang Sora Branch January- March 2013
CHARACTER REFERENCES:
Julius Gerardino
Customer Service Representative Landmark Leisure LLC.
050 672 3722
Mark Aguilar Herosa
Customer Service Representative LM Exchange
050 7945 811