Renjith Rajagopal Urath

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Professional Summary
• A dedicated team player, who possess excellent communication, interpersonal skills, able to communicate well
with diverse group of people, presentable personality, professional business style and organizational skill s.
• Highly competitive, self-starter and goal oriented professional with experience in Collections and Sales &
Customer service operations
• Solution-driven, customer centric professional with significant experience in handling aspects of service functions
• An effective communicator with good relationship building & interpersonal skills. Strong analytical, problem
solving & organizational abilities

Experience
• Total work Experience 10 years and 2 Months
RETENTIONS OFFICER – 01/2022 – 03/2022
VIRGIN MEDIA – Huddersfield, United Kingdom

TEAM LEADER – COLLECTIONS & CUSTOMER SERVICE | 12/2013 – 10/2021
HADAF AL KHALEEJ DEBT COLLECTIONS – Sharjah, United Arab Emirates
• Part of Debt collections operations for different Banks in U.A.E
• Handled portfolio’s including Bucket, Write Off, Skip & vintage recovery collection
• Clients Handled: Abu Dhabi Commercial Bank, First Gulf Bank, National Bank of Abu Dhabi, Emirates NBD &
Dubai Islamic Bank
• Prepare daily MIS report and send to the higher management
• Achieve individual target and team target respectively
• Prepare monthly incentives report for payout
• Tracking monthly performance and issuing Monthly Performance Letters to staff based on their performance
against the assigned Target
• Helping the team and staff to reach their given target
• Implementing client policies and procedures towards customer management and confidentiality within legal
guidelines
• Provide case to case feedback to clients for non-closures of outstanding dues for further action
• Calling the Customers and giving the follow up about the payment
.• Giving all efforts to trace and to get in contact with the customers
• Tracing the customers and checking to get new information about the customers
• Monitoring the track on Percentage of Individual Target and Team target and making new strategies to improve
overall performance
• Putting all efforts to achieve personal as well as team target
• Maintaining relationships with the clients
• Visiting customer’s offices to negotiate with the customer and to collect the money
• Using all the tools to trace and contact the customer
• Seek customer allocation and payment files from client for timely update which is used for target planning and
projection
• Successfully managing unsecured Cards delinquent pool in order to reduce flows into next Bucket & especially
reducing flows moving into Loss Bucket
• Regular follow ups with the contacted customers and collect the payable amount
• Negotiate for full and final settlements with the customers and negotiate with the client for discounts
• Trace non-contactable customers and skip customers
• Prepare field visits to send at the customer’s place of employment

SENIOR CUSTOMER SERVICE & SALES EXECUTIVE | 09/2012 – 10/2013
RELIANCE COMMUNICATIONS, India
• Worked with Reliance Communications as a Senior Sales & Customer Service Executive, The core objective of this
position is to respond to customer queries, complaints or requests received through incoming calls at the Branch
and also Walk-in customers
• Resolving customer’s issues and complaints
• Maintaining efficient and effective MIS for the department to complete the monthly target
• Providing quick, timely and adequate response to all internal clients’ queries and proactively managing issues
taken up by different client Business Units
• Identify voice skills and how to enhance a good telephone presentation
• Taking care of complains received through emails and assuring that to giving back a satisfactory response and
getting them resolved on an immediate basis
• Keeping track of team progress and providing team members with best solutions
• Attending Customers and solving their queries
• Setting the highest standards of Customer service and maintaining all relevant documents.

CUSTOMER SERVICE & SALES REPRESENTATIVE | 09/2011 – 06/2012
UNINOR TELECOM, India Pvt. Ltd – India
• Meeting the clients and making good relationship with them to improve the business
• Get into the market to learn about the needs of the clients and the market condition to increase the business of
the company
• Maintain a good relationship with the clients to increase the business and to get more business from them
• Taking care of complains received through emails and assuring that to giving back a satisfactory response and
getting them resolved on an immediate basis
• Keeping track of team progress and providing team members with best solutions
• Attending Customers and solving their queries
• Setting the highest standards of Customer service and maintaining all relevant documents.

Core Qualifications
Education
• Diploma: Computer Engineering
Karpagam Polytechnic College – India

• Higher Secondary: Computer Science
St.Joseph’s H.S.S

• Matriculation
N.S.S English Medium High School

Personal Information
• Strong interpersonal skills, ability to communicate well with diverse groups of people. Establish and maintain
effective public relations.
• Well organized, resourceful and work well independently
• Ambitious and aim to exceed targets.
• Self-motivated and determined.
• Understand the importance of time sensitivity and able to manage workday accordingly.
• Excellent team player and ability to learn new skills fast
• Dedicated, results-oriented professional with proven ability to enhance

References
• Sanjeev Sharma, Team Leader – ADCB, U.A.E, Mobile : +971- 555456106,
Email : Sanjeev.Sharma@adcb.com
• Babeel Siraj, Manager – Hadaf Al Khaleej Debt Collections (Tahseel) , U.A.E, Mobile: +971 – 507859529,
Email : babeel@tahseel.com

Interests
• Listening music, Driving & Traveling.

Languages
English, Malayalam, Tamil & Hindi

Additional Information
• Visa Status : Visit Visa valid until 21 July 2022

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Renjith Rajagopal Urath

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