Description

Nicole Verlinden

• ne.verlinden@gmail.com • +971 (0) 5612 88960 • www.linkedIn.com/in/nicole-verlinden

SUMMARY

A detailed and methodical professional with 10 years of multinational experience in delivering outstanding people relations. I believe service quality with a genuine approach is key and I strive to increase this by exceptional interpersonal skills and relationship-building in cross-functional, international teams. To thrive in busy multinational environments is exciting and I am able to quickly adapt to new situations and work well as part of a team. I am a charismatic, humble, loyal, dynamic, and an authentic person with a wealth of practical skills and experience in creating solutions and simplifying the lives of people around me.

Core Competencies:

·       Adaptive problem solver: having a methodological approach to obstacles, I’ve managed to provide my previous employers with strategic plans of general and specific improvements while considering the capacity and priorities of their resources.

 

·       Multinational experience in different sectors: Having worked in different countries and sectors has exposed me to various kinds of challenges – economic, political, and cultural and ways to overcome them. I find myself being able to conduct professional business and achieve the company’s strategic goals regardless of the sector or the country.

 

EXPERIENCE
Personal Assistant                                                                                                 Oct 2020 – to date

Wadi Rum Concrete Works, UAE

 

Represent the Managing Director by preparing communication, organizing itineraries by introducing a calendar diary system.
Developed and restructured the overall internal SOPs in the company which resulted in an exponential increase in acquired business contracts worth AED 100,000+.
Outline human and material resources required to finish off two pending projects worth AED 300,000.
Consult with clients in order to improve company profile which saw repeat business from three previous clients in the construction field.
Handle all private affairs including personal finances, rental contracts, and driver management.
Customer Relations Officer                                                                                    Jun 2019 – Aug 2020

Aberdeen City Council, Scotland

 

Close / detailed daily Evaluation of 50+ customer inquiries with support and the resources necessary to resolve issues with discretion due to sensitive and/or personal nature of quires. Improved customer feedback scores by 25%.
Facilitated clients in-person and via telecommunication systems where a developed service script resulted in reduced call times by 2 minutes enhancing customer experience.
Achieved institutional target time to resolution of under 3 minutes for direct customers where customer experience improved and complaints handling lessened.
Coordinated council tax, late payments, and permit payments and prepared receipts when applicable.
Executive Legal Administrator                                                                               Sep 2018 – Apr 2019

M1 Legal, Spain

 

Collaborated with the lawyer in a large-scale class action case by transcribing and proofreading confidential legal documents and creating, formatting, editing, and filing all letters and e-mails using Microsoft Office.
Obtained relevant information from clients, updated databases, and accelerated ongoing correspondence between all 290 group members to bring a positive image to the company and maintain client retention rates.
Managed contract approval and signature process generating new business revenue totaling 13,000 Euro.
Organized lawyers’ travel arrangements, accommodation, client meetings, and petty cash.
Fitness Instructor/Personal Trainer                                                              Apr 2017 – June 2018

David Lloyd, Scotland

 

Delivered customised personal training services and programmes to 14 clients from a diverse group of clients of varying age, fitness, and social status.
Identified needs and aims to produce bespoke plans. Success demonstrated a 94% customer retention rate and that 85% lost weight who aimed to.
Influenced clients through gym inductions to increase gym usage by 34%, presented workout routines, and discussed personal training payment options to upsell packages.
Committed to HSE measures by carrying out health and safety checks to identify issues on gym equipment to maintain organisation standards.
Presented training packages and payment options to prospective clients to increase club revenue.
Business School Admissions Officer                                                              Apr 2016 – Mar 2017

University of Aberdeen, Scotland

 

Achieved a 100% reduction in post-graduate backlogged applications on time and under budget while providing continuous support to students.
Undertook pre-exam preparations, recording of marks, and updating archives of such for business school assessments and exams.
Screened business school applications by ensuring all qualifications were legitimate and equivalent to UK degrees.
Assisted the wider admissions team and academic staff by carrying out various duties when needed.
Chemical Lab Administrator                                                                            June 2015 – Apr 2016

Schlumberger, Scotland

 

Maintained confidential records for the laboratory including cash flow analysis and chemical patents.
Adhered to regulatory HSE policies ensuring chemicals for national and international shipping from 3 labs had correct labels and documented and took ownership of implemented goods receipts control measures.
Held weekly meetings with department heads and took detailed minutes for best practices and reducing spend.
Executed operational improvements by taking responsibility for raising PO’s to relieve pressure on individual laboratories and streamline the process.
International Student Administrator                                                               Mar 2015 – May 2015

University of Aberdeen, Scotland

 

Achieved a 100% reduction in post-graduate backlogged applications on time and under budget while providing continuous support to students.
Undertook pre-exam preparations, recording of marks, and updating archives of such for business school assessments and exams.
Sourcing Specialist                                                                                            Feb 2014 – Sep 2014

Schlumberger, Scotland

 

Managed HR category by identifying prospective suppliers while simultaneously eliminated unused or low spend companies of the supply base based on spend analysis.
Drafted RFI/Q/P for goods and services from suppliers based on ability to deliver quality and value and ensured ongoing communication between the company and assigned 68 suppliers.
Liaised with internal customers to create files for the catalog to aid with the procurement department’s objectives for the segments.
EDUCATION
Master of Science Purchasing and Supply Chain Management                        Jan 2012 – June 2013

(Certified by the Chartered Institute of Purchasing and Supply)

The Robert Gordon University, Aberdeen, Scotland

 

Bachelor of Arts Sociology and Politics                                                               Aug 2002 – Aug 2005

University of the West of England, Bristol, England

 

HR and Payroll Administrator Course                                                                   Dec 2020 – Apr 2021

One Education – CPD Course