Description

MARITES CABRERA GARCES
Mobile details: +971526265807
Email Address: athetcabrera@yahoo.com
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CAREER OBJECTIVES
To work in a company where I can utilize and enhance my
knowledge and skills in the position that will best suit to my qualifications.
EDUCATIONAL BACKGROUND
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TERTIARY:
June 2004-March 25, 2009
Siena College of San Jose
Bachelor of Science in Business Administration
Major in Entrepreneurial Management
Student Assistant Scholarship Grantee
100% Free Tuition and other fees
June-October,2002
National College in Business and Arts
Bachelor of Science in Accountancy
June-March 2002
La Consolacion College, Bicol
Bachelor of Science in Commerce
Major in Marketing
WORK EXPERIENCES
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Dec. 2016-Present
Emirates Group-Dnata
Special Handling Agent
– Collects required information and documents from the Customer Services Agent to ensure a smooth
passenger journey through security, immigration and boarding gate
– Answers queries from different stakeholders (airline counter staff, hotels) on Wheel Chair (WC)
requirements and ensures that the required information is updated
– Ensures accurate DMIS entries and no charge notes remain pending to enable correct and timely billing
process
June 2012- Nov. 2016
JUMEIRAH CREEKSIDE HOTEL
Front Office
Guest Service Executive
Give a warm welcome to guests on arrival.
Register the guest profile and update it accordingly
Issuing room keys in the appropriate welcome booklet.
Take payment from guests on departure and close their bills
correctly.
Sell rooms to walk-in guests at the maximum rate possible.
Prepare next day’s VIP arrival list, along with amenities
requisition
Check arrival list for the following day, allocate rooms for VIP guests and guests with special requests. March 2011 – June 2012
INTERCONTINENTAL HOTELS GROUP
Crowne Plaza Yas Island
Hostess/Team Member
June 2010 – Feb. 2011
Intercontinental Cairo Citystars, Egypt
Hostess/Team Member
To provide personalized customer service according to the standards of the outlet
Dec 2009 – June 2010
L.A.I. SINGAPORE PTE LTD TIMEZONE Management Trainee/Full time CSA
Supervise the operation of the center
Assists patrons of amusement facility
Performs minor repairs on game machines
September 2009 – March 2009
G.E. Money Bank, Philippines
Marketing Executive
(AUTO LOAN DEPARTMENT)
Identify new contacts, develop sales leads, and
respond to sales opportunities in order to maximize revenue
Generate and develop sales leads and contact potential clients to build business relationships
Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
Knowledge of operations and associated challenges for all brands
SPECIAL SKILLS
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● Effective communication and presentation skills
● Customer Service Skills
● Strong customer and associate relation skills
● MS Word, MS Excel, MS PowerPoint,DMACS,DMIS,AACS
● Windows Movie Maker, Print Artist, Film Editing
● Management Skills
● Ability to use standard software applications
● and hotel systems including OPERA and Outlook
● Effective decision making skills
● Strong problem-solving skills
● Good analytical and administrative skills
● Basic understanding of ICAO Conditions of Carriage and Local / International regulations and IATA
pertaining to passenger and baggage acceptance
CHARACTER REFERENCES
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Ms. Mary Ann Esguerra
Jumeirah Creekside Hotel
Department Team Leader
+971 56107 8814
Ms. Lizette Guiwan
Administrative Manager
+971 55 479 3014
Lolit Cunanan
Dnata Duty Officer-SPHL
Lolit.Cunanan@dnata.com
I hereby certify that the above information are true and correct to the best of my knowledge and
qualifications.
MARITES R. CABRERA
Applicant