Seasoned and result oriented professional Customer Service Specialist with over 12 years of experience in delivering exceptional customer care and maintaining a positive and friendly outlook. Solid background of consistently addressing customer issues, delivering industry leading service and implementing scalable approaches. Passionate and Enthusiastic about building strong customer relationships towards the organization.


Mumbai University



JP Morgan Chase Bank

2016-2021 Senior Customer Service Executive

• Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
• Responded to customer inquiries and queries to provide thorough and speedy resolutions.
• Met customer call guidelines for service levels, handle time and productivity
• Recommended products to customers, thoroughly explaining details.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Girls and Curls Beauty Salon

2013-2016 Salon Manager

• Answered over 50 phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
• Oversaw salon employee performance, facility cleanliness and sales.
• Scheduled employees to maintain adequate coverage during business hours.
• Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Sourced high-quality and trending hair care products for salon, placing orders with suppliers.

3 Global Services,

2011-2013 Customer Service Executive

• Explained online self-help options to customers to promote additional and after-hours support choices.
• Developed working relationships with internal and external customers while assisting with account management duties.
• Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
• Submitted reports to management outlining calls made, queries received and issues resolved and uploaded KPI reports into Service Cloud system.
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.

FIS E-Funds

2010-2011 E Care Advisor

•Offered friendly and efficient service to customers, handled challenging situations with ease.
• Improved operations through consistent hard work and dedication.
• Handled 50 emails per day to address customer inquiries and concerns.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained excellent attendance record, consistently arriving to work on time.
• Participated in team-building activities to enhance working relationships.