Janice Mari Abello

+971557627442 • Dubai, United Arab Emirates


I am an enthusiastic professional with extensive experience in a very challenging and demanding banking industry. I have a diverse range of skill set and qualities that can add value to any organization. Moreover, I am a fast-learner and can easily adapt to change.

Senior Processor | Customer Service associate | Jul 2014 – Mar 2022

Tanfeeth LLC – Emirates NBD • Dubai, United Arab Emirates

With in-depth process knowledge, providing effective solutions, quality support services, and provide end to end service for all operational related mattersto Corporate Banking Team in timely manner covering account maintenance, account opening, fixed deposits, standing instructions and telegraphic transfers

Providing support to Back Office Team on data analysis and encoding as needed Data entry
Answering emails and calls for inquiries and complaints related to above processes

Other assigned activities:

Managing and assigning tasks strategically to colleagues ensuring daily targets are achieved Involving in Periodic/Trigger (Customer Due Diligence-CDD and KYC) review and remediation

Branch Operations Officer | Teller Jul 2006 – Feb 2014 Metropolitan Bank and Trust Company • Cebu, Philippines

Oversee operational activities of the branch under the direction of the Branch Head Managing reconciliation of accounts and departmental coordination
Effectively supervising CSR Staff, ensuring adherence to bank policies, procedures and

Complied and stayed up-to-date with applicable laws and regulations
Promoting strong client interactions, build relationships and participate in cross-selling, and offer

new products and services such as Philippine AXA insurance
Demonstrating good risk management decisions, including solid knowledge of guidelines for fraud

prevention and robbery

Teller, New Accounts and Check Clearing Clerk, RCSR/Reserve Pool

Performed routine bank branch operations with the set limits and established guidelines, such as acceptance of cash checks, accept deposits, loan and utility payments, process withdrawals

Performed activities such as support to branch and processing of loan application Processed new account opening, account maintenance, UITF, Telegraphic Transfers, Time

Deposits and other investments

Marketing Executive May 2004 – Jun 2006 LMH Marketing Arm • Cebu, Philippines

Marketing and sale of airtime for nationwide radio broadcast of advertisements After sales servicing


Certified Nursing Assistant

Knowledge Point Institute • Dubai, United Arab Emirates
October 2021 – February 2022

I am a Certified Nurse Assistant with strong experience in delivering quality service. I would like to take my servicing skills to care for patients. I am a caring and reliable person with a reputation for building great rapport between colleagues, customers and stakeholders, with medical providers and patients if given the chance. Committed to making patients informed, comfortable and receiving the best care at all times.
GAQM Certificate
KHDA Certificate
Basic Life Support Certificate


University of San Jose-Recoletos • Cebu, Philippines
Jun 2000 – Oct 2003
Degree Holder of Bachelor in Science in Commerce Major in Management


Client Service
Back Office Operations
Bank Branch Operations
Complaints investigation and resolution Detail-oriented
CSR functions
Problem-solving skills
Effective communication skills
Liaison and Coordination
Clerical Skills

Patient care & safety Diagnostic Testing
Vital signs & Patient Monitoring Privacy/ HIPAA Regulations Patient Advocacy and Support Medical Terminology
Electronic Medical Records Detail-oriented


Emirates NBD Bank • Dubai, United Arab Emirates

Emirates NBD Bank Exchanger (Volunteering Activity)

TANFEETH Values Champion-Individual Award 2015
TANFEETH Values Champion-Individual Award 2016
TANFEETH Values Champion-Individual Award 2017
TANFEETH Values Champion-Individual Award 2020

Recognized for demonstrating commitment to company’s values, for going above and beyond the scope of the role.

Executive of the Year Award 2005

LMH Market Arm, Inc.