Description
Janice Mari Abello
+971557627442 janicemaridakay@yahoo.com.ph • https://www.linkedin.com/in/janice-mari-abello-/ Dubai, United Arab Emirates
PROFESSIONAL SUMMARY
I am an enthusiastic professional with extensive experience in a very challenging and demanding banking industry. I have a diverse range of skill set and qualities that can add value to any organization. Moreover, I am a fast-learner and can easily adapt to change.
WORK EXPERIENCE
Senior Processor | Customer Service associate | Jul 2014 – Mar 2022
Tanfeeth LLC – Emirates NBD • Dubai, United Arab Emirates
With in-depth process knowledge, providing effective solutions, quality support services, and provide end to end service for all operational related mattersto Corporate Banking Team in timely manner covering account maintenance, account opening, fixed deposits, standing instructions and telegraphic transfers
Providing support to Back Office Team on data analysis and encoding as needed Data entry
Answering emails and calls for inquiries and complaints related to above processes
Other assigned activities:
Managing and assigning tasks strategically to colleagues ensuring daily targets are achieved Involving in Periodic/Trigger (Customer Due Diligence-CDD and KYC) review and remediation
Branch Operations Officer | Teller Jul 2006 – Feb 2014 Metropolitan Bank and Trust Company • Cebu, Philippines
Oversee operational activities of the branch under the direction of the Branch Head Managing reconciliation of accounts and departmental coordination
Effectively supervising CSR Staff, ensuring adherence to bank policies, procedures and
standards
Complied and stayed up-to-date with applicable laws and regulations
Promoting strong client interactions, build relationships and participate in cross-selling, and offer
new products and services such as Philippine AXA insurance
Demonstrating good risk management decisions, including solid knowledge of guidelines for fraud
prevention and robbery
Teller, New Accounts and Check Clearing Clerk, RCSR/Reserve Pool
Performed routine bank branch operations with the set limits and established guidelines, such as acceptance of cash checks, accept deposits, loan and utility payments, process withdrawals
Performed activities such as support to branch and processing of loan application Processed new account opening, account maintenance, UITF, Telegraphic Transfers, Time
Deposits and other investments
Marketing Executive May 2004 – Jun 2006 LMH Marketing Arm • Cebu, Philippines
Marketing and sale of airtime for nationwide radio broadcast of advertisements After sales servicing
Cashier
EDUCATION
Certified Nursing Assistant
Knowledge Point Institute • Dubai, United Arab Emirates
October 2021 – February 2022
I am a Certified Nurse Assistant with strong experience in delivering quality service. I would like to take my servicing skills to care for patients. I am a caring and reliable person with a reputation for building great rapport between colleagues, customers and stakeholders, with medical providers and patients if given the chance. Committed to making patients informed, comfortable and receiving the best care at all times.
GAQM Certificate
KHDA Certificate
Basic Life Support Certificate
University of San Jose-Recoletos • Cebu, Philippines
Jun 2000 – Oct 2003
Degree Holder of Bachelor in Science in Commerce Major in Management
SKILLS AND ATTRIBUTES:
Client Service
Back Office Operations
Bank Branch Operations
Complaints investigation and resolution Detail-oriented
Tellering
CSR functions
Problem-solving skills
Effective communication skills
Liaison and Coordination
Clerical Skills
NURSING SKILLS:
Patient care & safety Diagnostic Testing
Vital signs & Patient Monitoring Privacy/ HIPAA Regulations Patient Advocacy and Support Medical Terminology
Electronic Medical Records Detail-oriented
VOLUNTEER WORK Exchanger
Emirates NBD Bank • Dubai, United Arab Emirates
Emirates NBD Bank Exchanger (Volunteering Activity)
AWARDS AND HONOURS
TANFEETH Values Champion-Individual Award 2015
TANFEETH Values Champion-Individual Award 2016
TANFEETH Values Champion-Individual Award 2017
TANFEETH Values Champion-Individual Award 2020
Recognized for demonstrating commitment to company’s values, for going above and beyond the scope of the role.
Executive of the Year Award 2005
LMH Market Arm, Inc.