E-mail:Jahabardeen484@gmail.com Mobile: +971 56 3602515
To achieve meaningful employment with a company as a IT Support Engineer which will allow me to address and solve your company’s technical needs, by applying my experience within the areas of system administration & IT Supervisor to accomplishing deadline driven projects.
GBM (Jan 2019 to present) & ROVE HOTELS – EMAAR PROPERTIES (Oct 2016 to Dec 2018)
IT Supervisor (Cluster):
➢ Providing PMS support for user, creating user rights, permission etc.
➢ Using Service Now ticketing system for all request.
➢ Completing task within SLA
➢ Installation & Configuration of CISCO IP phones for Guest rooms and admin users.
➢ Worked in various application such us Protel, Opera, Entersoft Business Suite (EBS), Oracle, HR Works, TC-POS & Micros.
➢ Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
➢ Installing, maintaining, and upgrading IT system.
➢ Coordinating with IT team and overseeing their daily activities.
➢ Providing technical support and ensuring smooth functioning of computer system.
➢ Scheduling shifts and assigning work to the team.
➢ Evaluating and verifying performance of the team using performance evaluation techniques.
➢ Prioritizing tasks and preparing various reports as required.
➢ Prioritized and assigned tasks to the team as per their skills and experience.
➢ Conducted risk management and server maintenance and safety.
➢ Coordinated with IT manager and improved efficiency of IT system.
➢ Ordered and maintained records of hardware and software.
➢ Facilitated open communication between IT team and management.
➢ Active Directory Installation & Management, User & Group Management, Group Policies, Domain Controller
➢ Worked in 6 pre-opening Rove Hotels.
PRECISE Trading L.L.C, Dubai, U.A.E (September 2014 to October 2015)
➢ Evaluating user needs and system functionality and ensuring that ICT facilities meet these needs.
➢ Planning, developing and implementing the IT budget, obtaining competitive prices from suppliers, to ensure cost effectiveness.
➢ Scheduling upgrades and security backups of hardware and software systems.
➢ Guaranteeing the smooth running of all IT systems, including anti-virus software, print services and email provision.
➢ Providing secure access to the network for remote users.
➢ Offering users appropriate support and advice.
➢ Managing crisis situations, which may involve complex technical hardware or software problems.
➢ Mentoring and training new staff.
➢ Keeping up to date with the latest technologies.
➢ Administration of Windows 2003, 2008 server, Windows xp and Windows 7 Workstations.
➢ Administered server backups with Symantec Backup Exec.
➢ Installed resources, utilities software, local & Network Printers & Scanners.
➢ Maintaining the company’s backup system
➢ Implemented VPN solution to enable a secure and anytime available connection for remote users.
➢ Imparted User Training on number of applications, including Retail Insight (Inventory Management Software), Maximizer (CRM and Contact Management Software), MS Office Suite.
➢ Configuration of Panasonic PBX system with Voice Processing System, System
Programming, and extension wise Phone locking etc.
Mail Soft Solution, India (December 2013 to June 2014)
➢ Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2007 and any other authorized desktop applications
➢ Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
➢ Performs general preventative maintenance tasks on computers, laptops, printers and
any other authorized peripheral equipment
➢ Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
➢ Customize desktop hardware to meet user specifications and site standards
➢ Performs work in compliance within specified warranty requirements
➢ Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts
➢ Experience in systems administration, including analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals, and networks.
➢ Maintained Microsoft Exchange Servers and resolved any issues related to Exchange email systems.
➢ Coordinated with the vendors to help in resolving any Exchange server problem.
➢ Upgraded the Microsoft Server with new technologies
➢ Active Directory Installation & Management, User & Group Management, Group Policies, Domain Controller, Domain Management, Web servers, FTP, DHCP, DNS,
Routing & Remote Access, Disk Management, Storage
➢ Management, Backups & Restoration, Data Recovery, Printer Services, Security, and SharePoint. Software Installation, etc.
➢ Prepared documentation of the various configurations in the systems, various policies and procedures.
➢ Vast experience in IT problems and solutions.
➢ Install and Maintained Failover cluster and load balancing on the Microsoft Servers.
➢ Virtualization on Microsoft Server using Hyper-V.
➢ Superior troubleshooting and technical support abilities with migrations, network connectivity, and security and database applications.
➢ Sonic Wall configuring Access Rules, Content filtering, Port Blocking, Intrusion
Prevention, Bandwidth Management, IDP, Anti-Virus, Antispam.
➢ Tested and installed various hardware and software on the system
➢ PABX System Planning, Maintenance and Troubleshooting
➢ WIRELESS Access Point, Hotspot, WEP Encryption
➢ Excellent communication and problem-solving skills. Fluent in English.
➢ Develop exceptional relationships with co-workers, management and end users.
➢ Responsible for maintaining Inventory of IT systems and software, management of AMC with different companies.
➢ Electrical&Electronics Engineering (B. Tech) FromPRIST University (2009-2013) India
➢ Diploma in Computer Aided Design & Drafting (DCADD) (March 2009)
➢ Diploma in JAVA/J2EE (January 2013)
➢ Cisco Certified CCNA(May 2013)
Name : N. Jahabardeen
Date of Birth : 18- Nov- 1990
Marital status : Married
Nationality : Indian
Passport No : L2938067
Language Knows : English, Tamil, Malayalam
E-mail : firstname.lastname@example.org
Notice period : 1 Month
Visa Status : Employment
Driving License : Holder of valid UAE License