Description

Work History

Branch Operation Manager
Meezan Bank Ltd
• Cash and non cash transaction posting, verification and authorization
• TAT oriented customer request handling
• Attended customer queries and complaints
• Fulfill bank’s KYC, EDD, FATCA, CRS and AML requirements
• Onboarding KYC for new account opening
• Ensuring enhanced due diligence while validating documents
• Customer meeting and cross sell of loans, credit cards, life insurance, auto insurance, health insurance, mutual funds, investments certificates etc.
• Record Keeping of branch files, Maintaining dual custody of vault
• Cash Management and supervision
• Ensuring service standards, keeping lobby and overall branch area clean
• Performance Review of staff

Assistant Manager
Allied Bank Ltd
• Overall operations management of retail banking branch having worth of 1 Billion plus deposit, and more than 10k Customer
• Brought 140% Increase in New to Bank Accounts on average per year
• Selling multiple products like bank loans, insurance, credit cards, premium debt cards, mutual funds, investment certificates, corporate account, current and saving accounts both individual and corporate
• Ensuring best customer experiences through TAT oriented customer request handling
• Customer’s complaint management
• Cash and non cash transaction posting and authorization
• Cheque clearing outward and inward posting and authorization
• Conducting KYC, CDD, AMl alerts reporting etc
• Ensuring effective cash management
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
• Kept accurate records to document customer service actions and discussions
• Maintain and keeping clean physical outlook of branch and customer services areas/counters
• Inventory Management of branch
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags

General Banking Officer
MCB Bank Ltd
• To achieve assigned sales targets for different banking products
• Greeting and meeting customers in branch as well as conducting visits
• Customer relationship building
• Customer needs analysis and providing the best financial solutions according to customer needs
• Selling of multiple bank products current accounts, saving accounts, corporate accounts, bank loans, car lease, insurance, mutual funds, investment certificates etc.
• Key Accounts management
• Dormant and non active accounts reactivation on assigned target basis

Additional Information

Visa Status: Visit Visa
Visa Expiring 22/12/2022
Religion: Muslim
Date of Birth: 16/06/1989
Nationality: Pakistani