Head – Clinical Goverance & Quality

Contact – +971 508759751 | Email –
Address – Dubai,UAE | Nationality – Indian
Linked in – Profile

Provided inspirational thought leadership, strategies, and solutions for amplifying clinical
aervice in an in complex and diverse workforce environment impacted by ever-evolving
process changes and technology.
Championed the SLT with leading service excellence projects and strategizing to bring
about 360 Degree impacts by leveraging Quality improvement programs, focused learning
and skill development of the workforce, thereby enhancing productivity, efficiency,
morale, and business impact.
A dynamic result-driven healthcare management professional with 7+ years of exponential
experience in serving health brand visionaries, delivering turn-key clinical strategic
frameworks, developing and implementing best-in-class learning strategies and solutions for
skill development, productivity with a high impact on the business outcomes synergistic
support to the organization.
Business Strategy |Service Excellence Framework | Quality Management system | Instructional
Design Tools | Content Development | Training Delivery | Digital /e-Learning | Quality | Collaboration
| Performance Management | Optimization | Business Impact | Communication Skills
Data Management & Analysis | Microsoft & spreadsheet | Tableau ,Leadsquare, EHR | Canva,
Illustrator, Adobe photoshop | Articulate360,Office365,Ppt,sharepoint,Microsoft Office Suite,
Excel, Spreadshets | Cost Control & Budget Management | Customer Service | Continous
Improvement | Business Administration | Strategic Planning & Problem Solving

Head of Academy > Learning & Quality
TwinHealth,India | 2020 – 2022
I led the L&D wing across India, with a focus on high impact learning strategies, using
instructional design methodology , and implementation across all employees.
Expanded cross-functional organizational capacity by collaborating across departments on
priorities, functions and common goals.
Reduced process bottlenecks by training and coaching employees on practices, procedures
and performance strategies.
Prepared action plans to address concerns discovered through surveys, classroom
observations and conversations with stakeholders.
Controlled costs and optimized spending via restructuring of budgets for labor, capital
assets, inventory purchasing, technology upgrades and forecasting.
Maximized performance by monitoring daily activities and mentoring team members.

Program Manager > Learning & Quality | 2018 – 2020
Proactive data analysis & performance, continous improvement and performing TNI, TNA,
using Pedagogy and Kaizen principles ingraining in training programs.( Product, Functional,
soft skills )
Cross-trained existing employees to maximize team agility and performance, data driven
decision making.
Directed content production and performed rigorous quality checks to incorporate into elearning applications.
Overseeing technical video, infographics,Manuals, visual media to enhance learner
engagement with Camtasia, Adobe Premiere and Adobe Illustrator, Canva,Simplified.
Played instrumental role in creative planning and review sessions, working with resourceful
team to elevate quality of content and designs.
Coached team members on productivity strategies to accomplish challenging goals.
Collaborated with business leadership to set priorities based on business needs, resource
capacity and risk exposure.
Built teams to address project goals and objectives for multiple projects.
Facilitated workshops and conducted one-on-one training to educate team members.
Researched industry best practices in support of training development and program content.
Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
Participated in pilot tests and revised programs based on feedback and results.
Leveraged project management processes and tools to define and execute projects.
Provided program management expertise in lean Six Sigma strategies and agile methods,
practices and execution.
Worked with subject matter experts to develop and implement mentoring programs to
promote better learner experiences.
Managed and supervised administrative and daily program operations, complying with policies
and regulations.
Managed multiple strategic projects with numerous sub-projects or workstreams.
Played instrumental role in creative planning and review sessions, working with resourceful
team to elevate quality of content and designs.
Participated in team-building activities to enhance working relationships.

Manager > Medical Operations & Quality
Motherhood Women & Children Hospital | 2017-2018
Heading Clinical Operations for the organization and accountable for the service deliverables
of all the sub-clinical departments as per the protocol, Care provider Management in terms of
compliance to all the responsibilities and duties, Account Management and pay outs for all the
Doctors periodically as per the contract.
Monitoring Clinical Governance and compliance as per the NABH,NABL and NE standards,
Patient Safety, Periodic Surveillance through rigorous audits.
Statutory compliance to the Law of the Land and establishment, introducing Good clinical
practices acceptable and approved by the respective board and governing authority.
Heading QC projects such as NABH,NE, and NABL Accreditation, committee meeting, Quality
Conducting periodic and ad-hoc Training and Audits, Service Excellence Projects, Budget
Management of the department.

Post Graduate Diploma in Medical Law & Ethics > 2019-present
Masters in Healthcare Administration > 2015-2017
Bachelors of Dental Surgery > 2009-2014
National Law school of India University, India
St.Johns National Academy of Health sciences, India
– Awarded – College Topper in Clearing University Exams with Distinction in 2017
( Rajiv Gandhi University of Health Sciences )
– Member of St. Johns Alumni Association.
M S Ramaiah University of Applied Sciences
– Received Scholarship from State Government for securing admission through Merit Basis.
( State Govt of Karnataka, India)
-Awarded for presenting scientific paper presentation in Periodontics.

Awarded Spot Light for Business Process Re-engineering for Customer Delight
Outcome – Incorporating Kaizen and Lean methodology in redefining processes, optimizing c
customer churn, and raging spending. The outcome resulted in saving 19 Lakhs (INR) in a span
of 2 months through process correction, and functional & soft skill training thereby optimizing
customer delight and retention. ( Reduced churn by 2%)
Outcome – Successfully revamped the existing process gaps ( Quantitative & Quantitative )
through compliance to accreditation standards given by NABH and got certifications for the
same with 100% compliance to the standards.
Award for Outstanding Performance for NABH & NE Accreditation
Outcome – Successfully revamped the existing process gaps ( Quantitative & Quantitative )
through compliance to accreditation standards given ny NABH and got certifications for the
same with 100% compliance to the standards.
1. Organization – Twin Health | 2022
2. Organization – Cure. fit | 2019
> Awarded for Effective Project Execution – NABH Accreditation
3. Organization – Motherhood Women and Children Hospital | 2018

Date of Birth – 21/04/1991
Nationality – Indian
Marital Status – Single
Current Residence – Dubai,UAE
Visa Status – Visit
Availability – Ready to join immediately
Willingness to relocate – Ready within UAE