Dr.Dalia Abdulfattah Alhaj Ahmed
B.D.S, MSc public health, hospital management specialty and TQM
Curriculum Vitae (CV)
Name: Dalia Abdulfattah Alhaj Ahmed
Date of birth: 30-3-1984
Marital status: Married.
Home address: Dubai Trade center 1
Phone number: 0562618900
Language: Arabic: Native speaker.
English: profession written and spoken.
§ To secure a challenging position in a reputable organization to expand my learnings, knowledge and skills.
§ Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to success of the company.
§ To foster an environment that can provide necessary and quality health care at maximum profit.
Primary, Secondary and High school in Al Fahad school KSA.
University of Medical Science and Technology Khartoum, Sudan.
§ B.D.S University of Medical Science and Technology 2007.
§ Permanent registration (SMC) 2010.
§ Part 1 Dental Public Health Sudan Medical Specialization board (SMSB) 2015.
§ M.Sc public health (Hospital Management, TQM) 2020.
A) Working Experience:
COVID 19 call center representative (20/2/2019-16/01/2021)
§ Answer provider calls and assist them with any COVID 19 related questions or concerns.
§ Mis correct any false information that the callers may have.
§ Refer the callers to the nearest available working health center or hospital that could manage their complaint.
§ liaise with health professionals and mobilize them to reach COVID suspects at home to take samples and test them in the assigned hospitals.
§ Report back to the callers regarding their test samples.
§ Establish a good working relationship with health centers, hospitals and other key accounts to help maintain a strong rapport and service levels.
§ Cooperate with coworkers and management while working towards department goals.
B) Clinical experience:
1 year in al Ferdous medical center as a dentist and Dental Office Manager (6.4.2012-7.2.2013)
Supervise the business in the aspects of a dental practice such as budgets, billing, salaries and expenses. Also supervise dental support staff.
Work with patients, assisting them with billing, and advising them on insurance and treatment plans.
§ 2 years in dental clinical department in Khartoum North Teaching Hospital as a dentist (30.5.2010 – 30.7.2012).
§ 1 month in pedodontic department in Ribat University as a house officer, Khartoum Sudan (1.3.2010 – 31.3.2010).
§ 2 months in Conservative department in Ribat University as a house officer, Khartoum, Sudan (1.1.2010 – 28.2.2010).
§ 1 month in Prosthesis department in Khartoum Dental Teaching Hospital as house-officer, Khartoum, Sudan (1.12.2009 – 31.12.2009).
§ 1 month in Dental Public Health department in Omdorman Millitary Hospital as a house-officer, Khartoum, Sudan (1.11.2009 – 30.11.2009).
§ 2 months in Periodontology department in Ribat University as a house-officer, Khartoum, Sudan (1.9.2009 – 31.10.2009)
§ 4 months in oral and maxillo facial surgery department in Ribat University as a house-officer, Khartoum, Sudan (1.4.2009 – 30.8.2009).
C) Teaching Experience:
§ Participate in presentation, seminars and field trips during Public health program.
§ Health promotion using deferent behavioral changes theories.
D) I attend:
§ Clinical attachment at Cardiff University London
§ Field trips to different regions in Sudan providing mobile oral health education and services (2004 – 2007).
Quality assurance and control
Customer service skills.
-University of medical science and technology. Khartoum, Sudan +249-223385 – 224162 email@example.com
-Khartoum North Teaching Hospital, Khartoum, Sudan +249-85 330021 firstname.lastname@example.org