Description

Lari Exchange (Customer Service & Help Desk Agent) – Current
Western Union, Instant Cash, Ding top-up, Bill Payment WPS (Salary with MOL ID)
Dealing with banks / Using correspondent banking / Employee Registration. ETC.
Employee Registration, Card delivery, Cheque Collection & VAT Payments, Forex (rate
consistency), M-paisa
Sharaf DG/LULU/Carrefour (Promoter for Alcatel/ Xiaomi Redmi/Motorola/ Lenovo
Smartphones)(Mi 10T/TCL 10 Plus Launch)
NOVEMBER 2020 – JUNE 2021
Providing Customer service including, handling all smartphone doubts and queries in
professional and profound methods
Making invoices, remembering item codes and prices of all store items, pitching extended
warranty and being able to sell what’s not my brand, comparing processors and speed
Keeping track of sales and maintaining the leaflet provided by the events agency.
So look at Properties (Real Estate Agent)
JUNE 2020-JULY2020
Maintaining client database on Whatsapp Business and taking pictures from certain angles to please
clients including customer service at the office facility to have healthy relations with future
clients.
Editing using Bayut Pro and Brokerpad with updating and viewing daily changes in the system.
SHARAF DG/LULU/ DUBAI-ABU DHABI SALES ASSOCIATE (Laptops & Hardware)
DEC 2019 – MARCH 2020
Selling all electronics items, promoting their use and solving customer queries
Greeting customers, responding to questions, improving engagement with
merchandise Operating cash registers, managing financial transactions, and
balancing drawers.
Introducing promotions and opportunities to customers.
Knowing different brands, their prices, and specifications as well as competencies
Experiencing sales pressure and tackling it with good customer service ethics
Understanding the different series, versions, and models of electronic items for
inventory keeping.
PAY IT E-WALLET BY FIRST ABU DHABI BANK, DUBAI- SALES ASSOCIATE / STAND SET UP
OCT 2019- DEC 2019
Promoting the “PAYIT” application from FAB into different camps for transferring money through
MoneyGram and bank account as well as teaching people how the app functions.
Explaining how to use the E-wallet application and maintain customer satisfaction at company levels
Gathering crowds and having different events on-site to attract visitors for guidance and other
recreational activities for its promotion
ADIPEC, ABUDHABI– PROMOTER (Vibes Events)DEC 2019
Customer care & Year of tolerance awareness while printing badges for clients
Meet & greet VIP guests using professional business talk to answer any query regarding the event.
Distributing samples, brochures, flyers, etc. to clients on-site for the event
SMILE DENTAL CLINIC, DUBAI- INSURANCE AGENT / RECEPTIONIST / ITASSISTANT/
DOCUMENT MANAGEMENT APRIL 2019 – AUGUST 2019
Greeting and managing patients, booking appointments, recalling, and providing information regarding
treatments.
Using D4W (dental for windows for managing claim forms, reimbursement forms & registration forms)
Creating account logs for daily reporting, lab reports, document handling
Making report for Dubai Health Authority, Dubai statistics for Emirati welfare campaign Invoicing &
data entry for patient details using bespoke software for dental.
Setting up computers and internet connections including routers and modems
IBEX TRG, KARACHI PAKISTAN- TEAM MEMBER AND OUTBOUND CALL
CENTERREPRESENTATIVE & CUSTOMER SERVICE AGENT
AUG 2018 – DEC 2018
Booking meetings of HODs, Handling incoming & outgoing calls for clients, checking receipts
for ordered items and barcode for batches
Grouping items for delivery on specific items & types of items for different areas, providing
details of delivery
Issuing reference number or delivery ID for each batch & dealing with after-sales service.
Counting Inventory & material recording clerks, working with company supply chains to make sure
that inventory is on the route, on shelves, and well-stocked.
INNOVATIONS, YAS MALL ABUDHABI, SALES ASSOCIATE/CustomerCarePolicyUpdates
FEB 2019
Promoting the new Lenovo ThinkPad and various other electronic
devices supervisory the customer and clearing the product queries
for their needs