Customer Service Executive
Belhoul Speciality Hospital – Dubai
April 2018 to April 2021
Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
Welcomes patients and visitors in person or on the telephone, and answering or
Keeps patient appointments on schedule by notifying provider of patient’s arrival,
reviewing service delivery compared to schedule, and reminding providers of service
Comforts patients by anticipating patients’ anxieties, answering patients’
questions, and maintaining the reception area.
Worked in the inbound call center
Assisting customers via live chat
Responding to inquiries and issues
Receiving and transferring incoming and outgoing calls in every respective
department using Hospital Switchboard/Console.