Dec Tower 2, Flat 1203,
Dubai Marina, UAE
Phn : +971 527636557/ 529265810
Ø Tata Teleservices Limited – JAIPUR-India (Telecom)
25th June’07 – 10th June’09
Working as Executive Secretary to COO (Chief Operating officer) of North Region.
§ Ensuring all revenue figures are compiled and forwarded to COO on daily basis.
§ Regular monitoring of customer complaints and keep a close eye that it needs to be closed within a period of 48 hrs.
§ Keep pushing about cost cutting environment on behalf of COO.
§ Ensure that responsibility handed over to all senior management in meeting is properly documented and follow-up for regular updates, any lacunae needs to be escalated for further action.
§ Deputizing for the manager, making decisions and delegating work to others in the COO’s absence.
§ Up keeping of all confidential document of COO’s office.
§ All correspondence is dealt with high confidentiality and integrity.
§ Carrying out background research and presenting findings.
§ Use to prepare presentation pertaining to different projects – e.g. Performance, customer complaints, staff satisfaction events and also represent the same from COO’s side.
§ Liaising with clients, suppliers and other staff.
§ Screening telephone calls, enquiries and customer requests.
§ Devising and maintaining office systems, including data management, filing, etc.;
§ A great support to HOD’s of different departments, their team and departments also had extensive and additional role in HR and its activities.
§ A one point contact for all the updates about COO’s office and for all department on daily issues to COO.
§ Important role in CSR activities and had played a remarkable role in all major events of the organization.
Ø GE CAPITAL SOLUTIONS – JAIPUR-India (BPO)
10th March’05 – 6th June’07
§ Creating Business impact through Account Resolution
§ Collection on leased accounts with our past due
§ Providing equal emphasis on all three – Customer service/collection & account resolution
§ Curbing out issues on the past due accounts & providing apt solutions to avoid them in the future
§ Educating the customers on how to avoid the problem of default money
§ Reporting individual & team metrics
§ Developed a strong understanding of process metric
§ Was a consistent up-trend on performance
§ Attended the Lean Training, Leveraged knowledge and understanding to implement lean ideas for process and self-development
§ Involved with Visual Management and other portfolio / site level activities / initiatives
§ Been part of portfolio level Contest within the VFS Collections
§ Consistently contributed towards meeting the targets/delinquency for the process Portfolio
§ Continuously maintained the overall performance month on month
§ Supported the 60-90 DPD Pilot Calling Team
Ø HOTEL GRAND HYATT MUMBAI – India (5 Star Hotel)
Guest Service Officer
23rd Feb’04 – 12th Feb’05
§ Handling guest issues & grievances
§ Daily Cash & Credit transaction
§ Ensuring amicable updation of guest history
§ Ensuring proper welcoming & escorting guest whenever required
§ Handling guest complaint /concerns
§ Serves as a liaison with necessary departments
§ Liaise with front office & other related departments on daily operation
§ Establishes rapport with guest maintaining good customer relationship
§ Promotes loyalty programme to potential guest whenever possible
§ Ensuring no difference between system report (Fidelio) & Physical Revenue
Ø ITC HOTEL, SONAR BANGLA SHERATON & TOWERS, KOLKATA-India (5 Star Hotel)
Confidential Secretary – Business Centre
23rd Dec’ 02 – 13th June’ 03
§ Responsible for guest related business communications in Business Centre
§ Co-ordination of office related requirements of guests
§ One point contact for other departments based on guest/business centre requirements
§ Updating guest history in the CLS(Computerised Lodging system)
§ Responsible for overall management of the Business Centre
§ Assisting the Front Office Manager in staff management
§ Co-ordinating with Learning Service Department for training of Front Office Staff
Ø BENGAL NESTOR’S INDUSTRIES LIMITED, KOLKATA – India (Dairy Firm)
Secretary to Managing Director
22nd May’ 00 – 20th Nov’ 02
§ Solely responsible for all business communication
§ Order inventory based on distributors demand
§ Interfaced with suppliers & inventory control department of the factory
§ Survey & procure quotation for products
§ Interface with accounts department for payments of bills
§ Report generation for Day wise demand of company products
§ Analysis of demand & supply
§ Handling all other office jobs as & when required
Ø Secretarial Course, Loreto Commercial College, Kolkata-India
Ø Diploma course in MS-Office
B.A. – Political Science (Honours)
Kolkata University- Loreto College
Kolkata University – Loreto House
Delhi University – Loreto Day School
Bronze Ward for consistent performance in GE Capital
Won weekly dialer contest held in VFS collections
Have been a Six sigma player all throughout
Appreciated by the Process Trainer for the good by scoring 100% on Process Tests in Training
Several times achieved Star Performer Awards in TTSL.
Excelled in sports & was always in rank in – Basket Ball, High Jump, 100 mtrs race, Javelin, Short Put, Relay
Date of birth : 7th September, 1976
Nationality : Indian
Gender : Female
Marital status : Married
Fluency in : English & Hindi
Hobbies : Candle Making, Painting, Cooking, Travelling, Reading
Husband : Mr. Anil Saini
Father : Mr. Lucas Joseph
Mother : Mrs. Gladys Joseph
PERSONAL TRAITS & ATTITUDE
§ Keen to learn and apply new technologies
§ Fast learner with flair for self-learning,
§ Creative-Thinker, Able to work as a part of team or alone, Helping & Supportive Team Player
§ Open to change, Go getter & Self-starter with little or no supervision
§ Self – motivated, Enthusiastic, Optimist, Target-Shooter having strong team- spirit.