Description

AILYN ASUNCION CAHIGAS
Address: 262 Bencer St. Bagong Barrio Caloocan City, Philippines
Mobile No. : 09263142074
Email Add. : cahigasailyn@gmail.com

PROFESSIONAL SUMMARY
I am an experience customer service/teller/cashier and self-motivated professional that is seeking full-time job position that will show the best of my knowledge, competitive experience that I have gained from my previous work.

SKILLS
⦁ excellent communication skills – customer service oriented
⦁ detail-oriented – self started with a can do attitude
⦁ has a professional and friendly demeanor – ability to work quickly and accurately
⦁ work with ethics and integrity – excellent in handling multiple customer requests

WORK HISTORY
COUNTER STAFF – AL ANSARI EXCHANGE LLC (09/2017 UP TO 02/2021)
BLUE HORIZON ON DEMAND LABORS SUPPLY SERVICES LLC, DUBAI UAE
– Manage and handle the cash/ cheque transactions at the counter and ensure the delivery of quality service to customers while adhering to operational controls and avoiding cash excesses and shortages
– Carry out smooth and error-free transactions within the branch, ensuring all activities are completed within timescales and with a high degree of accuracy
– Ensure all teller transactions and other routine processing is done as per laid down procedures and central bank guidelines and ensure due diligence is carried out with respect to money laundering and other regulatory requirements.
– Provide information and guidelines to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.

BANK TELLER (09/2015 UP TO 07/2017) SECURITY BANK CORPORATION. MANILA, PHILIPPINES
⦁ Excellent grasp of teller services procedures and policies
⦁ Good customer service skills
⦁ Handled all customer concerns with high professionalism and courtesy
⦁ Assists in opening of new accounts and closing of existing accounts as per customer request.
⦁ Provide customer assistance regarding their banking needs
⦁ Do cheques encashment and process deposits upon balance and signature verification
⦁ Balance cash drawer at shift beginning and ending of banking hours.
⦁ Assist in cross-selling and sales referrals
EMPLOYEE RELATIONS – EXECUTIVE (05/2015 UP TO 08/2015) COLLABERA TECHNOLOGIES PVT LTD. MAKATI, PHILIPPINES
⦁ Dealing with conflict and grievance resolution.
⦁ Act as a liaison between the client and consultants to ensure client satisfaction and adjust strategies as needed
⦁ Lead efforts to increase retention and consultant engagement
⦁ Resolve and address questions and concerns from consultants
⦁ Coordinate with internal teams to ensure excellent experience for consultants

EDUCATION ATTAINMENT
Tertiary : De La Salle Araneta University
Course : Bachelor of Science in Business Administration major in Financial Management
Address Salvador Araneta Campus, Victoneta Avenue Malabon City, Philippines
Secondary: De La Salle Araneta University
Salvador Araneta Campus, Victoneta Avenue Malabon City, Philippines
Elementary: De La Salle Araneta University
Salvador Araneta Campus, Victoneta Avenue Malabon City, Philippines

PERSONAL INFORMATION
Age: 27 years Height : 5ft 1 inch
Gender : Female Weight : 60 kg
Birth Date : June 2, 1994 Civil Status : Single
Nationality : Filipino

I acknowledge that the above information is authentic and a reliable basis to my character and capabilities.

Ailyn Asuncion Cahigas