Overview

Job Title: Customer Service Supervisor

Industry: Outsourcing, HR

Employment Type: Full Time

Experience: 4-7 years

Salary: AED 4,000-4,500 + Employment Visa + Medical Insurance

Company: Emirates Consulting Group

Location: Dubai

Duties:

1. Operates as the point of contact for assigned customers to provide excellent customer service

2. Develops and maintains long-term relationships with accounts

3. Makes sure clients receive requested products and services in a timely fashion

4. Communicates client needs and demands to the employer company

5. Forecasts and tracks client account metrics

6. Coordinate with staff members working on the same account to ensure consistent and excellent client service

7. Collaborates with the sales team to reach prospective clients

8. Service multiple clients concurrently, often meeting deadlines

9. Keep records of client transactions

10. Account Manager Skills and Qualifications:

11. Account Management Experience, Client-Focused

About Emirates Consulting Group LLC

For organizations seeking the best talent, ECG provides strategic and holistic solutions to empower organizations across the region fuelled with 18 solid years of experience as the trusted partners for Fortune 500 companies.

Operating in four major jurisdictions, we pride ourselves on being 100% UAE National owned offering 100% compliant business practices.ECG is recognized for its service excellence and continuously delivering state of the art solutions.

We combine our global expertise and local insight delivering the talent and service necessary to increase the productivity and quality standards of our clients’ workforce. ECG provides a range of permanent and flexible employment solutions.