Head of IT Service Management

Overview

Standard duties:

Support in the development and implementations of department strategy according to the company strategy, responsible in setting section’s operational goals, initiate measures and have accountability in reaching these goals to improve the overall unit’s performance
Support the performance management process that measures and evaluates progress against departmental goals
Responsible for result-oriented management and development of people and resources, including the provision of a strong day-to-day leadership presence involving resource allocation, monitoring, reporting, and conducting regular staff meetings

Develop, implement and ensure adherence of policies and procedures
Promote and support the recruitment and development of UAE Nationals to significantly contribute to Daman’s strategic goal
Manage the section’s expenditure and requirements, keeping in mind its impact and utilization on the financial budget
Foster organizational culture by establishing quality awareness and service orientation and complying and implementing processes such as Project Management and Change Management

Department Specific:

Provide guidance to senior management in regard to regulations, policies, applicable laws and compliance issues. Help ensure compliance with local and international regulations and standards
Establish and oversee a formal vulnerability and testing program
Responsible for designing and implementation of IT processes, policies and controls to assure compliance with applicable regulatory and legal requirements as well as industry-leading practices
Responsible for Document Approval and Stamps Control services provided to Daman employees
Support the corporate risk analysis and self-assessment programs for various IT units, systems, and processes
Liaise with Internal Audit, Corporate Compliance, and Risk Management to remediate new and outstanding issues;
Coordinate with the respective corporate teams on implementing Information Security, Business Continuity and Data Privacy initiatives within ITS
Oversee and maintain the ITS’ security policies, standards, guidelines, and baselines, in coordination with IT Security and Corporate Information Security
Promote and monitor ITS’ Security awareness
Promote and monitor the System Electronic Records Retention program.
Train other staff and external clients as necessary
Ensure that the various IT-GRC functions are executed as per agreed service levels

Skills

Advanced knowledge of risk assessment design and delivery
Knowledgeable of governance, risk and compliance systems and how to design a GRC framework
Dynamic, self-driven with strong business understanding and background
Strategic thinking with a strong focus on results and high quality of work and able to “think out of the box”
Very good leadership skills including people management, selection, and development skills
Very good command of written and spoken English; knowledge of Arabic language is an added advantage
Very good analytical, planning, forecasting, execution, and problem-solving skills
Continuously acquire and refresh functional knowledge, skills, and competencies
Flexible and able to work under pressure
Respect and promote trust and confidentiality
Strong level of customer service orientation and professionalism in all interactions
Very good communication, negotiation, and presentation skills
Broad knowledge of health insurance concepts
Good knowledge of Microsoft applications
Experienced in managing a multi-cultural environment and promote teamwork and knowledge sharing in order to achieve goals and deliverable

Education

Bachelor’s degree in Information Systems, Information Technology (IT), Computer Science or Engine