Overview
Possess a great deal of in-depth Service Management experience in a large-scale and diverse environment of the incident. management, escalation procedures, and related disciplines.
A passionate and driven individual, responsible for the delivery of high-level, customer-focused services.
You will have strong experience in Service Delivery and have managed a team of Service Delivery Managers across multiple. disciplines and at differing levels.
Proven record of supporting complex mission-critical services in busy environments preferably in the Retail (eCommerce) and Supply Chain sectors.
You have strong experience in customer experience across channels. You will have worked for a retailer with a strong digital presence and you will understand what the customer experience needs to look like across a multi-channel environment.
You know what it means to be conscious of the customer and consider the customer in all your decisions and interactions.
Proven track record of building strong relationships across senior stakeholders and of positively influencing senior stakeholders and leadership teams.
Ability to balance the delivery of excellent service with the development of your team, ensuring we live our Group values, behaviours, and priorities in all that we do.
Service Management or support in a large-scale and diverse environment of incident management, escalation procedures, and related disciplines.
Strong knowledge of ITIL disciplines, particularly in the field of Service Delivery Management
Experience in managing 3rd parties and 3rd party delivered services.
• Strong interpersonal and business acumen, self-starter with keen attention to detail • Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced environment • Ability to travel as needed to meet with key stakeholders across the UAE region.
COMPETENCIES
IT Service Level Agreements.
IT Service Improvement.
IT Service Financial Management.
Vendor/Supplier Management.
Developing & Engaging Employees.
Service Platform Operations.
Demonstrating Strategic Vision.
Demonstrating Personal Resilience & Adapting to Change.
Demonstrating Customer Centricity.
Technical.
Understanding & Developing Self.
Driving Results.
Driving Innovation.
Communicating effectively.
IT: a Business Within a Business.
Collaborating & Influencing with Respect & Trust.
Being Inclusive.
IT Standards, Procedures & Policies.
We will help shape your journey with us through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories, and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.
About Chalhoub Group
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution, and marketing services based in Dubai, the Group has become a major player in the beauty, fashion, and gift sectors regionally.
Blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region by offering service excellence to all its partners and a unique experience to its customers. The Group is moving fast from a traditional distributor and retailer for luxury in the Middle East to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
