We are a leading luxury retailer in the Middle East, with more than 600 stores, 300 brands, and over 65 years of experience in the region, we are the premier destination for luxury goods. To fuel the next stage of our organization’s growth we are looking to build a world-class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey.
Ready to join our exciting transformation to become a hybrid retailer, bringing luxury experiences to the fingertips of our customers everywhere? Now’s your chance. By being part of our journey here at Chalhoub Group, you can make a real impact on customers and some of the finest brands in the world. In return, you’ll have everything you need to innovate your career.
What you’ll be doing
At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX, and other key customer and people initiatives in-store.
You will collect data on customer behavior, top sellers, slow movers which will be a key input for business reviews.
Drive client relationships within an omnichannel approach.
Provide pre-buying feedback on products.
Drive eNPS through people experience initiatives and culture.
Ensure adherence to VM guidelines and SOPs.
Ensure click and collect are conducted within SLAs.
Ensure customer data is properly captured in adherence to marketing team requirements.
Promote loyalty program (MUSE) and stay up-to-date with app offerings etc.
Support with in-store marketing events and activations.
Keep abreast of all brand social media activities and campaigns.
Drive sell-throughs within the store.
Support in-store CX initiatives.
Provide input to what’s working well, what’s not working well within the store.
What we can offer you
We will help shape your journey with us through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers the opportunity to support careers that may span different teams, different job roles, different categories, and even different countries. We offer diverse career paths for those who show drive and passion as well as the desire to learn and grow.
We recognize the value that you bring, and we strive to provide a competitive benefits package that includes health care, life insurance, child education contribution, remote and flexible working as well as exclusive employee discounts.
About Chalhoub Group
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution, and marketing services based in Dubai, the Group has become a major player in the beauty, fashion, and gift sectors regionally.
Blending its Middle East expertise and intimate knowledge of luxury, the Chalhoub Group is building brands in the region by offering service excellence to all its partners and a unique experience to its customers. The Group is moving fast from a traditional distributor and retailer for luxury in the Middle East to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.