Summary of Responsibilities:

Reporting to the Cluster Director, IT responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging and friendly service
Firm knowledge and understanding of the following software packages: Micros Fidelio – Opera, Symphony 2, Microsoft Office Products, Windows Server 2012 and 2016, Windows 10
Provide IT Support to Hotel staff and Guests
Co-ordinate the rollout of any new software upgrades as they become available – these upgrades must be tested in a demo environment, users trained, and live systems upgraded with this latest release
Telephone systems – software maintenance and Voicemail systems
Review and develop computer systems, hardware, software, and any interfaces between systems
Test new information technology system designs and fix design problems found
Control the security aspects of IT Systems
Assure that at all times the systems are kept secure from both internal and external clients. Keep anti-virus files updated
The smooth running of all computer systems.
Regular data are safe /backup.
Compliance with IT Policies and Guidelines
Institute protocols for the use of IT across departments and projects
Provide advice on the most suitable IT choices
Provide technical support or training for systems and networks
Act as a link between end-users and higher-level support
Install and configure software and hardware (printers, network cards, etc.)
Other duties as assigned


Previous experience is an asset
1-2 years’ experience working in IT
Hotel or hospitality experience preferred
Outstanding communication skills, both written & verbal
A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization
Enthusiastic and positive personality with the ability to build trusting relationships with others
Proven organizational skills works well on their own. Able to set and meet deadlines with quality results
Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift
Visa Requirements: Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

About American University in Dubai (AUD)

The evolution of the American University in Dubai began as a fact-finding mission in 1991 and signified the beginning of what was to grow to become one of the region’s most respected institutions for higher education.