To operate and monitor all systems, including CCTV, within the control room in a professional and efficient manner. To ensure integrity, accuracy, and confidentiality of all information gained by compliance with Sofitel quality standards and legislation.




To operate and monitor all systems within the control room in an efficient manner ensuring that all work is undertaken in compliance with security operating procedures, legislation, and Sofitel code of practice/ethics.
To liaise with the police, service providers, and internal concerned departments to ensure the appropriate use of the system.
To include all evidential records and witness statements to a standard acceptable to the rules of evidence.
To record all events and actions taken in a clear, legible, and accurate written occurrence book supported by the dedicated Sofitel standards format.
To provide an efficient and courteous radio and telephone answering service and deal efficiently with all enquires.
To report equipment failure to the security supervisor to maximize operation of the system.
To maintain a secure system for providing data in accordance with the regulations set up by the Department of Protective Systems (Dubai Police) and to ensure the security of the control room and equipment is maintained at all times.
To maintain the provision of information required by the security director and assistant security director and to assist the monitoring of the CCTV system in accordance with DPS regulations and the continuity and admissibility of evidential material.
To support the security director and assistant security director by providing monitoring of the maintenance agreements to ensure the full provision of the system.
To be aware of your responsibilities in terms of health and safety including appropriate health and safety training.
To ensure that you approach your duties taking into consideration Sofitel gentle service.
Conduct regular checks on all “field” officers to assure they are alert and carrying out their duties efficiently and effectively
Assist in conducting investigations and prepare accompanying investigation reports for cases which occur within the Hotel involving:

Criminal acts, losses or accidents caused to lives and properties
Staff misconduct
Cases affecting guests or staff that are of concern to Management
Surveillance of hotel staff:

Ensure that they abide by House Rules
Keep tag on movements of staff who are classified as suspects under investigations
Keep peace and order within the premises of the Hotel in dealing with criminals, trespassers or difficult characters
Keep the Director of Security and assistant security director constantly posted on all matters of security interest affecting the Hotel and the Department.
Conduct regular and periodical checks and take immediate follow-up action on all systems including CCTV system.
Attend meetings and in-service training conducted by the Department
The CCTV system operates 24 hours a day 365 days per year. As such the CCTV Operator will be required to operate on a shift basis to provide full cover for the scheme.

Good written and verbal communication skills
Computer literate
Must be able to maintain confidentiality at all times
Understanding and ability to work in a multicultural environment tactfully and effectively

Minimum 2 years’ experience in a similar capacity in a 5-star hotel
Knowledge of operation of the CCTV system
DPS CCTV Operator License

About Accor

We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivaled experiences within our addresses. We are Accor.

Our promise is caring and impeccable service. We nurture a real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams.