Overview

KEY ROLES & RESPONSIBILITIES

Read daily events, to acknowledge any VIP’s arrivals.

Must know all menu items, their garnishes, contents and preparation methods and be able to relay that information to guests in a polite and concise way if asked
Present children’s menus when appropriate, and describe specials and alternative cuisine
Serve and clear food and beverage items in an unobtrusive and professional manner
Utilize the POS system to ring up sales, print checks, close checks, and complete cash-out procedures
Carry trays, bus and reset tables with linen, china, glass, and silver
Ascertain guests’ satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
Follow cash and credit card procedures according to the guidelines of the accounting department
Maintain a clean, neat and orderly restaurant throughout service
Polish silver, refill salt, pepper, and sugar, creamers, etc
Ensure that the work station is stocked with appropriate condiments at all times
Perform opening/closing side duties as assigned and set all tables according to standards
Report to manager any kinds of deviation from set standard and procedures
Report any guest comments regarding food and beverage to the manager
Conscientious handling and maintenance of operating equipment
Learn and adhere to safety, sanitation and hygiene policies
Maintain good working relationships with colleagues, and all other departments
Maintain complete knowledge of all F&B services, outlets, and hotel services/features
Ensure that all service and storage areas are kept safe and clean
Help minimize waste, neglect, breakages, and mishandling of supplies and equipment
Carry out light cleaning and maintenance of the outlet
Assist other Food & Beverage Outlets in their operations during peak hours if needed

PERSONAL ATTRIBUTES

Average reading, writing and oral proficiency in the English language
Must be well presented and professionally groomed at all times
Able to account and handle cash effectively and efficiently
Good communication and customer contact skills; good problem resolution skills
Basic F&B product knowledge
Team player with strong interpersonal skills and attention to detail

QUALIFICATIONS

Secondary education

EXPERIENCE

Minimum 1-year food and beverage serving experience

Previous public contact and/or cashiering experience

About Accor

We are a worldwide Augmented Hospitality leader. We are 300,000 experts committed to reinventing hospitality with unique and unrivaled experiences within our addresses. We are Accor.