Hostess

Overview

To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.

KEY ROLES & RESPONSIBILITIES

Provide a warm and friendly welcome, leading guests and seating them at their table

Take telephone bookings and maintain a clear and organized reservations book
Assist in the set-up of tables and displays
Maintain and update the guest database
Present check to guests and perform cashiering function if needed
Effectively control guest flow in the restaurant ensuring maximum turnover
Assist in carrying out a quarterly, bi-yearly, yearly inventory of operating equipment
Train waitstaff and bus staff in hostess standards
Ensure the restaurant is ready to receive guests prior to opening and that both waitstaff and tables are ready in line with opening standards
Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor
Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
Maintain a good working relationship with own colleagues, and all other departments
Correct preparation of all necessary operational material in the back office
Learn safety, sanitation and hygiene policies
Carry out any other duties as and when assigned by the Management of the Hotel
Assist other Food & Beverage Outlets in their operations within peak times when needed

PERSONAL ATTRIBUTES

Excellent reading, writing and oral proficiency in English
Strong interpersonal skills and ability to establish a good rapport with guests
Well-presented and professionally groomed at all times
Computer knowledge (Microsoft Excel, Word, Powerpoint)
Possess full knowledge of the restaurant’s seating/table plan

QUALIFICATIONS

Hotel Restaurant Management graduate

EXPERIENCE

1-year Hotel experience in F&B