Summary of Responsibilities:

Reporting to the Director of Operations, responsibilities, and essential job functions include but are not limited to the following:

Oversee all administration and management of the Housekeeping operation.
Strategic planning and vision of the department.
Ensure the highest levels of guest service through the application of all Fairmont Palm Jumeirah and Fairmont Core standards and standard operating policies.
Ensure company rooms’ core standards are implemented and audited for all shifts and positions.
Conduct regular inspections of VIP rooms and spot checks on other rooms.
Ensure the highest standards of cleanliness, maintenance, and safety are achieved in the department and throughout the hotel.
Responsible to ensure training for Housekeeping Managers/ Supervisors to their highest potential.
Track and address all guest comments and concerns.
Ensure lost and found procedures are followed accurately and consistently.
Prepares Annual Linen Budget basing calculations on quantity inventory and linen losses.
Prepares Annual Housekeeping FF&E and Operating Equipment Budget in consultation with Management.
Prepares annual Uniform Budget.
Maintain a close working relationship with all hotel departments and be a positive contributor to the leadership team of the hotel.
Assist in maximizing hotel profitability by properly managing expenses, labor, and other material resources.
Prepare department operational budget.
Effective purchasing program allowing for operating supplies and expenses within the budget.
To be health & safety conscious and actively involved in maintaining a safe work environment.
Oversees the organization and ensures the accuracy of regular inventories and analysis of losses.
Understands and is aware of all fire and safety procedures as well as occupational health and safety.
To spot-check staff areas for cleanliness.
Highly organized, career, and result-oriented with the ability to be flexible with hours, days of assignment, and additional duties.
Liaison for all external contractors, auditing their services regularly, and ensuring their standards meet FHR standards.
Effective recruitment, selection & development of leaders and colleagues.
Manages staff and ensures productive, proactive work ethics are maintained and illustrated to the staff at all times. Ensure a progressive environment is created and maintained that affords employees the opportunities for job fulfillment within Fairmont Hotels and Resorts.
Ensure high morale throughout the department though recognition and the removal of identified barriers.
A coaching nature and empathetic approach to leadership, positively impacting colleague’s satisfaction and the guest experience.
Must be able to work well under pressure in a fast passed and constantly changing environment.
Other duties as assigned by the Director of Operations.


Fluency in English (verbal & written) essential.
Minimum 5 years experience in an Executive capacity in a hotel environment.
Minimum 5 years experience in Hotel Housekeeping department.
Hotel Management Degree
Proven training skills.
Computer literacy a must, with a strong knowledge of Word, Excel, & Outlook.
Experience with Hotel PMS, Opera desirable.
Must be proactive with a meticulous eye for detail.
Must be highly organized and energetic and possess the ability to get the job done.
Excellent communication skills.
Strong organizational, supervisory, and communication skills.
Dynamic, energetic, creative, and thrives under pressure.
Visa Requirements: Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

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